Job Description
About Avenue360 Health and Wellness
Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.
Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.
Our Values PACT
- We take PRIDE in our work.
- We have a positive ATTITUDE.
- We are CURIOUS.
- We are COMMITTED.
- We are CARING and CUSTOMER-SERVICE oriented.
- We are a TEAM.
- We LEARN, GROW, and INNOVATE
TheContinuum of Care (CoC)Housing Case Manager provides permanent supportive housing program participantswith case management and supportive services to helpmaintainhousing stability and prevent the occurrence or recurrence of homelessness. This role ensureshigh-qualityservice delivery,accuratedocumentation, and strong coordination with internal teams, property owners, and community partners.
Areas of Accountability
Case Management & Participant Support
- Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation.
- Accepts Coordinated Access System referrals as assigned and follows established protocols to enroll clients into housing programs.
- Assistparticipants in securingappropriate housingbased on household size, composition, geographic preference, and other determinants.
- Provide case management throughon-sitevisits, phone consultations, and home visits.
- Develop individualized service plans with participant input addressing residential stability, income, education, and health-related goals.
- Demonstrate knowledge of community resources and coordinate linkages to services.
Housing Program Operations
- Develop andmaintainstrong working relationships with property owners and property management.
- Assistclients with the housing search and rental application process.
- Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities.
- Determinerent subsidy amountsin accordance withfederal guidelines.
- Perform Housing Quality Standards (HQS) inspections prior tomove‑inand annually.
- Secure all required documentation (e.g., W‑9, lease agreements, identification documents).
- Prepare andsubmitmonthly rent and utilityassistancecheck requestsin a timely manner.
- Maintain complete,accurate, andup‑to‑dateparticipanthard‑copyfiles.
- Maintain professional objectivity in emotionally charged situations.
- Perform other duties as assigned.
Data Management & Compliance
- Maintain all data management requirements within the Homeless Management Information System (HMIS).
- Enter complete andaccurateclient information in compliance with agency protocols.
Education, Licensure/Certification Requirements
- Bachelor’s degreeorcommensurateexperience; undergraduate degree in social work or closelyrelated field preferred.
- At least2yearsof case management or customer service experiencerequired.
- 2yearsof recent housing experience with local, state, and/or federal programs preferred.
- 2yearsof experience working with individuals and/or families experiencing homelessness preferred.
- Bilingual (English/Spanish) desired
Experience,Skills/Abilities Related Requirements:
- Strong interpersonal skills.
- Ability to multitask and manage competing priorities.
- Strong communicationskills—written and verbal.
- Strong organizational andtime‑managementskills.
- Attention to detail and accuracy.
Continuing Education & Training Requirements
- Participates in training courses required by the agency, funding sources, and/or licensure bodies.
