Job Description

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

About us

Avenue 360 is aFederalQualified HealthcareCenter(FQHC)that strives to provide high quality and caringserviceto promote healthy people and communities. Our 360-degree approach addresses medical, dental, and behavioral health needs as well as addressing non-medical drivers of health like housing and transportation.Our compassionate care extends to those with and without insurance. Westrive to not only be the provider of choice but the employer of choice.

OurValues PACT

• We take PRIDE in ourwork.

• Webringapositive ATTITUDE.

• WestayCURIOUS.

• We are CUSTOMER-SERVICE oriented.

• We areaTEAM.

The Housing Case Manager provides permanent supportive housing program participants—receivingtenant‑basedrentalassistance—with case management and supportive services to helpmaintainhousing stability and prevent the occurrence or recurrence of homelessness. This role ensureshigh‑qualityservice delivery,accuratedocumentation, and strong coordination with internal teams, property owners, and community partners.

Areas of Accountability

Case Management & Participant Support

• Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation.

• Assistparticipants in securingappropriate housingbased on household size, composition, geographic preference, and other determinants.

• Provide case management throughon‑sitevisits, phone consultations, and home visits.

• Develop individualized service plans with participant input addressing residential stability, income, education, and health-related goals.

• Demonstrate knowledge of community resources and coordinate linkages to services.

Housing Program Operations

• Develop andmaintainstrong working relationships with property owners and property management.

• Assistclients with the housing search and rental application process.

• Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities.

• Determinerent subsidy amountsin accordance withfederal guidelines.

• Perform Housing Quality Standards (HQS) inspections prior tomove‑inand annually.

• Secure all required documentation (e.g., W‑9, lease agreements, identification documents).

• Prepare andsubmitmonthly rent and utilityassistancecheck requestsin a timely manner.

• Maintain complete,accurate, andup‑to‑dateparticipanthard‑copyfiles.

• Maintain professional objectivity in emotionally charged situations.

• Perform other duties as assigned.

Data Management & Compliance

• Maintain all data management requirements within the Homeless Management Information System (HMIS).

• Enter complete andaccurateclient information in compliance with agency protocols.

Education, Licensure/Certification Requirements

• Bachelor’s degree; major in social work or related field preferred.

• At least 1 year of case management or customer service experiencerequired.

• 1 year of recent housing experience with local, state, and/or federal programs preferred.

• 1 year of experience working with individuals and/or families experiencing homelessness preferred.

• Bilingual (English/Spanish) desired

Experience,Skills/Abilities Related Requirements:

• Strong interpersonal skills.

• Ability to multitask and manage competing priorities.

• Strong communicationskills—written and verbal.

• Strong organizational andtime‑managementskills.

• Attention to detail and accuracy.

Continuing Education & Training Requirements

• Participates in training courses required by the agency, funding sources, and/or licensure bodies.