Job Description

Under general supervision of the Assistant Director of Housing (Occupancy Management), the Housing Assignments Coordinator provides dynamic and complex administrative and operational support for the management of UNH’s year-round on-campus housing occupancy. With an emphasis on quality customer service, perform a variety of duties in support of service to students, including using independent judgement in applying and adapting departmental and institutional guidelines, policies and procedures.

Duties/Responsibilities

Housing Assignments (70%)

• Assign and manage housing occupancy for an on-campus undergraduate and graduate student population of approximately 6,650 beds across 53 University-owned residence halls and apartment complexes.

• Manage student room change requests in partnership with live-in professional staff.

• Serve as point-of-contact for the on-campus housing waitlist.

• Based on occupancy levels and availability, make and manage waitlist offers, acceptances and assignments.

• Work with UNH Student Accessibility Services to provide housing accommodations for students with disabilities, including approving and maintaining records for emotional support animals (ESAs).

• Assist with special populations, including early arrivals, athletes, international students, late move outs, break housing exceptions.

• Responsible for reviewing cancellation requests and the daily inactive student report.

• Process approvals, denials, and cancellations for students on these lists.

• Working with multiple University departments (Residential Life, Registrar, Student Accounts, Dean of Students, Study Abroad, etc.) and data systems (i.e. Workday, StarRez), confirm students' status with university to determine approvals.

• Help design and implement various housing application and selection processes.

• Maintain and audit room information in housing management system, including room availability status and room configurations.

• Assess, update, and audit housing charges to student financial accounts.

• Enter and retrieve student and housing data into a computer-based housing management system, as well as other campus systems.

• Create and manage reports of data stored in housing management system, as needed/requested.

Customer Service & Communication (25%)

• Provide customer service and assistance to students, parents, prospective customers, and university staff members in-person and via phone and e-mail.

• Share responsibility between Housing Assignments Coordinators for the management and response to all email communications sent to the UNH Housing departmental email account (avg. 75-100 emails/day).

• Responsible for interpreting and communicating policy and procedural information about university housing to current and prospective students, parents/families, university staff/faculty and community members.

• Apply a thorough understanding of services, policies and procedures to provide information and handle concerns.

• Recommend updating and/or developing policies and procedures to supervisor based on communications with parents, students, and other departments.

• Prepare and send complex correspondence such as reports, letters, and presentation materials.

• Support and participate in front desk services as needed, including performing lock outs and handling concerns/emergencies.

• Develop strong partnerships and work closely with University departments, especially the Housing and Residential Life teams.

• Represent UNH Housing at university meetings, committees and events (such as open houses, orientations, and room tours) as appropriate/requested.

• Assist in the preparation and dissemination of informational materials such as pamphlets, brochures, and notices to students advertising housing processes.

Office Administration (5%)

• Serve as back-up to the Housing front desk, providing occasional coverage during business hours.

• Help with training, assigning responsibilities/tasks to student employees, and providing feedback on Housing front desk student employee performance to their supervisor (Occupancy Operations Coordinator).

• Other duties as assigned by supervisor.

Requirements

Minimum Acceptable Education & Experience:

• High school graduation and five years of related experience involving progressive responsible duties requiring high customer service, discretion and independent judgement or Associate’s Degree and three years of related experience or a combination of higher education and related experience equal to five years.

Knowledge, Skills & Abilities:

• Work experience in college/university environment.

• Customer service and office management experience

• Demonstrated ability to work independently and implement problem-solving tactics.

• Accuracy and attention to detail while working in a fast-paced, multi-tasking environment.

• Knowledge of computer and office applications.

Preferred Qualifications:

• Experience with StarRez housing system preferred

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV

• Cover Letter

• Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$20.15 - $33.15

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here:USNH Employee Benefits | Human Resources

Location:

Durham