Job Description

Job Location: Main Office - Sacramento, CA 95826
Salary Range: $24.00 - $26.00 Hourly

Saint John’s Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.
We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.
Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve. At Saint John’s, you ‘ll be part of something bigger – a mission-driven organization committed to making a lasting impact on our community. We are committed to fostering a supportive and inclusive work environment where teamwork, compassion, and empathy are valued. You’ll be surrounded by dedicated colleagues who share your passion for serving others. We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.
HOUSING DEPARTMENT OVERVIEW
The Housing Department at Saint John’s plays a vital role in advancing our mission to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We recognize that stable housing is the foundation upon which recovery, healing, and long-term independence are built.
Operating under the direction of the Chief Operating Officer, the Housing Department delivers housing-focused supports that bridge the gap between crisis and long-term stability. Our team provides CalAIM Community Supports, including the Housing Trio, ensuring participants receive the assistance needed to secure and maintain stable housing. We also operate Saint John's Square, a modular housing community designed to provide transitional homes for individuals and families as they work toward long-term stability, and we administer targeted rental assistance programs that help prevent returns to homelessness.
Embedded deeply within the fabric of Saint John’s, the Housing Department works collaboratively across all programs—Behavioral Health, Workforce Development, Family Services and others—and connects participants with a wide network of external partners. This integrated approach ensures that housing is not viewed in isolation, but as a critical component of holistic healing and generational change.
Benefits/Perks of a career at Saint John’s
- Choice of 8 medical plans
- Choice of 3 dental plans
- Vision, Life and Accident and Injury Insurance
- Employee Assistance Program
- 403 (b) 100% match for 1%–6% of pay
- Paid Time Off includes: 11 paid holidays, 2 floating holidays, 7 sick days and up to 18 days of vacation per calendar year.
Position OverviewTITLE ​                           Housing Administrator​
SALARY                        From $24 - $26 ​Per Hour​
CLASSIFICATION ​        Full-Time​, ​Non-Exempt​
LOCATION ​                    On Site - Jackson Rd. Sacramento, CA (possibility for hybrid based on job requirements)​
SCHEDULE ​                   Monday- Friday​, ​9:00 am​ to ​5:30 pm​
About the Position…
The ​Housing Administrator​ works under the supervision of the ​Housing Director​ to ​support two critical functions of our Housing Department: property management at Saint John’s transitional living facility, Saint John’s Square, as well as the Community Supports Housing Program through CalAIM.  Saint John’s Square provides residents with experience running and maintaining a household to help prepare them for independence. Similarly, the Community Supports Program, funded through California Advancing and Innovating Medi-Cal (CalAIM), helps coordinate housing support for individuals experiencing homelessness. Both functions require a high level of organization and attention to detail. As ​Housing Administrator,​ you will be responsible for ​ensuring all administrative aspects of these two programs are accurate and organized.​
You’ll be responsible for…
Administrative Management of Saint John’s Square (30% of role)
- Coordinate tenants’ move-in process via a move-in checklist, scheduling walk-throughs, ensuring repairs are done, and units are furnished. 
- Conduct monthly and half-term cleanliness inspections. 
- Conduct move out inspections, coordinate return of security deposit with Finance if applicable.
- Enforce the resident agreement and provide written write ups and warnings when necessary. 
- Collect rent and keep tenant ledgers up to date.
- Ensure the safety of all residents. 
- Coordinate with the Maintenance and Facilities Technician on all repairs and receive/resolve issues pertaining to the remote climate control system.
- Attend annual trainings required to receive your CAS Assessor Certification and HMIS Certification
- Maintain clear boundaries between property and case management services.
- Coordinate with the Square Community Case Manager and Finance Department. 
- Maintain a waitlist of tenants to ensure the Square units are fully utilized. 
Administrative Management of Housing Programs (70% of role)
- Direct client inquires for housing assistance, troubleshooting with clients submitting applications for financial assistance.
- Receive, log and triage all incoming referrals for Community Supports.
- Conduct initial outreach to referred individuals, using trauma-informed, culturally responsive communication methods, to assess client interest and eligibility for program services.
- Establish rapport with clients to build trust and gather essential intake information, ensuring sensitivity to their lived experiences and social needs.
- Clearly explain program offerings, eligibility requirements, and the expectations of participation in CalAIM services.
- Maintain accurate, timely, and comprehensive documentation of all engagement activities using Electronic Health Records (EHR) and internal tracking tools.
- Enter new client information into the Housing Management Information System (HMIS), Electronic Health Record (EHR), and other tracking systems per health plan requirements.
- Prepare, submit, and track authorizations for service in compliance with health plan-specific policies, ensuring timely submission and accurate documentation.
- Accurately enter billing and service delivery data into the EHR and associated databases to support claims processing and financial reconciliation.
- Flag billing issues or documentation errors and assist in resolving them in a timely manner.
- Provide seamless warm handoffs to CalAIM team members by sharing relevant client history, engagement notes, identified barriers, and service recommendations.
- Perform quality checks on intake records, referral logs, and program documentation to ensure completeness, accuracy, and adherence to regulatory standards.
- Maintain a calendar of health plan compliance activities, coordinating with staff to meet deadlines.
- Monitor key performance timelines, including authorization submission windows, enrollment milestones, and initial contact benchmarks.
- Assist in the preparation of monthly, quarterly, and ad hoc reports to support program monitoring, compliance tracking, and performance evaluation.
- Complete other duties as assigned.
You must have...
- ​​High School Diploma​
- ​​3​ years of administrative or client service experience, or a relevant combination of education and experience
- Expert organizational skills with a high level of accuracy and attention to detail
- Expert in Microsoft Suite
- Fluent in English language (spoken and written)
- Proficient knowledge of email, copiers, fax, and internet
- An incredible passion for our mission
- ​​Skilled in using Excel for data organization, analysis, and reporting​
- Required License/ Certifications: ​None ​
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
- Standing/walking approximately 30% and sitting 70% of the time
- Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
It's a plus if you have...
- Experience working within CalAIM programs or similar Medi-Cal initiatives is highly desirable
- Experience with Electronic Health Records (EHR), HMIS, referral tracking systems, and program data tools is highly desirable
- Fluency in Spanish language (spoken and written)
- Trauma informed training
You'll be successful if...
You're organized and diligent.
You can multitask because you keep things in order. You can handle and prioritize multiple projects of various origins at once. You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you’re not afraid to ask.
You’re a problem solver and a strategic thinker.
You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.
You are committed to promoting dignity, diversity, and equality.
You believe in focusing on the solution, not the problem, and always engage clients with dignity and respect at the forefront.
You're detailed.
You double and triple-check your work because you know that accurate data is crucial. You pay strong attention to detail and have excellent proofreading skills. You care about things being right and take the time to make sure everything is error-proof.
You're a self- starter.
You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.
Saint John’s Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.