Job Description

As a Houseplant and Homeware Advisor at The Nunhead Gardener, you’ll be part of our Indoor Living department — a space filled with lush houseplants, stylish pots, and beautifully curated homeware.

Your role will combine exceptional customer service with an enthusiasm for plant care and interior inspiration. You’ll guide customers in selecting indoor plants, recommend pots and accessories, and keep the department looking its best. From candles and ceramics to the perfect leafy gift, your expertise and warm approach will help customers leave feeling inspired.

Key Responsibilities

Customer Experience

·Welcome all customers into the Indoor Living department and proactively offer assistance

·Help customers select suitable houseplants, pots, homeware, and gifts

·Offer clear, friendly plant care advice tailored to customer needs

·Represent The Nunhead Gardener with warmth, style, and professionalism

Product Knowledge & Stock Handling

·Develop and maintain strong knowledge of indoor plants and their care requirements

·Stay up to date with seasonal stock, new arrivals, and gifting trends

·Receive, process, and display deliveries using our EPOS system (Vector)

·Maintain plant health through regular watering, grooming, and care

Visual Merchandising & Presentation

·Assist in creating and maintaining attractive product displays

·Ensure the Indoor Living space is tidy, inviting, and well-stocked

·Rotate and replenish stock regularly to reflect seasons and trends

·Support with the setup of promotional or seasonal campaigns

Person Specification

Essential:

·A genuine interest in houseplants, interiors, and home accessories

·Friendly, confident, and proactive in customer interactions

·Attention to detail and pride in presentation

·Reliable, organised, and happy to be hands-on

·A team player with a positive attitude and willingness to learn

Desirable:

·Previous retail or customer-facing experience

·Familiarity with plant care or horticulture

·Experience with EPOS systems (Vector or similar)

What We Offer

·Competitive salary (commensurate with experience)

·Holiday entitlement equivalent to 28 days per year inclusive of bank holidays, accrued on a pro-rata basis

·Paid day off for your birthday after one year of continuous employment

·Company pension contributions

·Financial contribution toward relevant training and qualifications

·Generous staff discount across our shops

·Health Assured Employee Assistance Programme

·Cycle to Work Scheme

·A supportive, creative working environment within a growing business

About The Nunhead Gardener

The Nunhead Gardener is an independent group of garden shops based in South and Central London. Since opening in 2015, we’ve built a reputation for friendly service, beautiful spaces, and a shared love of plants. Our mission is simple: to bring green joy to our neighbourhoods, one plant at a time.