YOUR MISSION (The Job Description)

The Houseperson/Runner is responsible for maintaining Virgin Hotel's high standards of cleanliness in cleaning the guest hallways, vending areas, service landings, stairwells and the service elevator. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs to engage the guest to let them know that you are there to take care of them with your genuine and "go the extra mile" service. Your teamwork and willingness to help others will be on display as you help your fellow teammates and Guest Room Attendants with their linens, towels, etc. in cleaning the rooms. Your guest service skills will be on display as you interact with guests at their rooms, delivering items they have requested, ensuring that you anticipate their needs in providing extraordinary guest service.

• Maintain the standard of cleanliness for guest hallways, vending areas, service landings, stairwells and the service elevator
• Greet guests immediately with a friendly/sincere acknowledgement. Provide excellent guest service, including information about resort services, activities and local attractions
• Deliver all guest requested items, received via dispatched request, to rooms in a timely manner, ensuring that all guest needs are anticipated and delivered with the highest in guest service
• Remove and handle dirty linen and garbage from Guest Room Attendants' carts, following all linen protocols
• Assure that all guest requests are completed in a timely manner as set forth by the department
• Ensure that all delivered items are clean and in working order. Maintain inventory levels in all storage lockers
• Anticipate guest needs by asking guests during delivery process if they need any additional items
• Maintain inventory levels of all storage lockers in your assigned area(s) and/or additional area(s) as assigned by supervisor
• Be able to turn mattresses according to the rotation schedule
• Handle guest's requests as assigned
• Report to designated shift in assigned attire
• Perform designated duties within time allotted
• Use only the designated cleaning chemicals and tools
• Report any guest or safety issues to a manager or supervisor
• Keep guest information confidential and secure
• Responsible for all keys assigned and comply with the key policy established by the company
• Comply with all departmental and property policies and procedures
• Comply with security policies of the hotel
• Restock supplies in storage lockers as needed
• Assist with linen delivery/stocking as required for your assigned area(s)
• Clean biohazards as directed by supervisor

• Effective verbal and written communication skills. Able to adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, public etc. Ability to communicate well with guests in English
• Strong attention to details; enjoyment of cleaning, having a strong sense of responsibility, reliability, and honesty. Teamwork and collaboration

• Current, legal, and unrestricted ability to work in the United States
• Ability to provide outstanding guest service while interacting with guests and Team Members
• Willing to work as part of a team
• Educated on using the proper cleaning chemicals to clean the hotel properly
• Conserve water and chemicals according to training standards
• Communicate with hotel guests, e.g., announcing arrival at door, and comprehending special requests from guests
• Inspect and maintain areas for which responsible
• Clean as directed at an acceptable performance rate
• Ability communicate and understand, in English, matters of mutual concern such as directions, hazards, or questions

• Preferred: Additional foreign language

• Work is physical in nature and requires complete physical mobility in order to effectively and efficiently move around work area and from floor to floor as needed
• Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions
• Use all PPE as designed and required for each area assigned
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Proper protection is provided
• Incumbents are at times subjected to hazards such as chemicals; proper safety precautions are followed
• Physically able to work from ladders, move furniture, operate cleaning equipment associated with the position, including but not limited to vacuum, cleaning supplies, and safety equipment
• Must be able to withstand prolonged standing, stretching, bending, stooping, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, humidity, cigarette smoke, and pet dander/hair
• Ability to wipe, scrub, and scour different surfaces using the appropriate tools
• Able to lift 50 pounds and push/pull carts weighing up to 100 pounds with or without reasonable accommodation
• Strong eye/hand coordination

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*