Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Houseperson

DIVISION: Hotel

DEPARTMENT: Hotel Housekeeping, Hotel Tower IV Housekeeping

GRADE/FLSA STATUS: H8 - Non-Exempt

BADGE TYPE/COLOR: Work Permit--Peach

REPORTS TO: ShiftSupervisor,Housekeeping; Shift Manager, Sunrise Hotel

SUPERVISES: N/A

Your work as a Houseperson directly impacts the guest experience. Your friendly and courteous service, combined with your thorough and prompt cleaning of assigned areas, ensures that every guest enjoys a comfortable and pleasant stay, in line with the Caesars Standards of Operation.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Clean, polish, dust, and buff public area furniture and furnishings; vacuum and shampoo carpets and fabrics; mop tiled areas; and clean rooms as needed

• Remove/empty all trash from public areas, employee landings, and hallways, and ensure room service trays, microwaves, rollaway beds, and cribs are cleared from guest hallways

• Maintain the cleanliness and safety of walls, light fixtures, louvers, ceilings, and shelves in public areas, employee landings, stairwells, and storage areas, and report any mechanical deficiencies to the Facilities department and Hotel Housekeeping leadership as needed

• Maintain adequate supplies (amenities, linen, etc.) on landings to ensure ample stock for each working day based on department established PAR levels

• Operate and maintain all cleaning equipment and report any needed repairs or safety issues to Hotel Housekeeping leadership

• Recognize and use appropriate chemicals

• Deliver all items requested by guests in a timely manner, consistent with property standards, and delight our guests with outstanding resort-level service

• Proper use of the housekeeping tracking systems to receive and track work assignments

• Turn in all lost and found items in a timely manner, consistent with the property standard

• Secure and return all keys, radios, and handhelds at the end of the shift

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is preferred

• Must demonstrate the following essential knowledge and skills:

• Neat, professional appearance with excellent personal hygiene

• Must be able to use a handheld device and a handheld radio w/earpiece for communication

• Must be able to work as a team with other Team Members

• Strong interpersonal skills and excellent oral and written communication skills

• Self-starter; must work without close supervision and possess the ability to handle multiple priorities in a fast-paced environment

• *Knowledge of housekeeping computer systems and programs

*Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist, and grip items, work in small, shared office spaces, and walk and stand for long periods

• Must be able to respond to visual and aural cues and read, write, speak, and understand English

• Must be able to lift up to 50 pounds and carry 5 pounds

• Must be able to work around dogs/pets

• Must be able to work with various cleaning chemicals

• Must be able to operate equipment, including, but not limited to, a vacuum cleaner, a mop, and a broom

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 6.13.25