Job Description

Join Our Ladies & Gentlemen in Crafting Moments of Genuine Care

At The Ritz-Carlton, Melbourne, we believe in delivering not just service, but meaningful experiences. As a Houseperson, you will be essential in maintaining a polished and seamless environment that supports our legendary hospitality. You’ll be part of a team dedicated to excellence, attention to detail, and anticipating the needs of our guests to ensure their stay is exceptional.

Please note that applicants must possess working rights in Australia to be eligible for this role.

Position Summary

• Assist with the overall upkeep and cleanliness of guest floors, public areas, and back-of-house spaces
• Respond promptly to housekeeping requests such as linen delivery, guest room setups, and removal of items
• Be knowledgeable about the hotel and surrounding area to assist guests and exceed their expectations
• Support the timely turnover of guest rooms by delivering supplies, removing soiled linens, and assisting Room Attendants as needed
• Ensure all equipment and housekeeping tools are well-maintained and stored properly
• Maintain the highest cleanliness standards across all assigned areas, with a strong attention to detail
• Work both independently and collaboratively within a dynamic team environment
• Help create memorable guest experiences through prompt service and a commitment to our legendary standards

About You

• Experience in housekeeping at 5-star hotels or luxury properties
• Skilled in linen and stock distribution
• Self-driven, motivated, and organized
• Reliable in following through on guest and internal requests
• Strong communication skills
• Physically able to meet job demands
• Able to work independently and on rotating AM/PM shifts
• Holds full working rights in Australia
• Thrives in fast-paced environments with a positive, can-do attitude

Benefits You Deserve

• Enjoy complimentary meals every day in our Employee Dining Room.
• You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Earn more when you successfully refer a new employee. (Terms & Conditions apply)
• Birthday Perks: enjoy your special day with a paid day off
• We celebrate your success through awards and recognition events.
• Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
• Opportunities to participate in a vibrant calendar of fun, associate-focused events.
• Dedicated appreciation events to honour your career milestones with the company.
• Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
• Receive 20% off in all food and beverage outlets within Marriott properties.

At The Ritz-Carlton, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.