Job Description

The Houseperson is responsible for supporting the Housekeeping Department by maintaining cleanliness and organization throughout guest areas, public spaces, and back-of-house areas. This position assists Room Attendants and other hotel departments to ensure the hotel maintains a clean, safe, and welcoming environment for guests and employees.

Requirements

Essential Duties and Responsibilities

• Maintain cleanliness and organization of hotel public areas, hallways, stairways, elevators, and other assigned areas.
• Deliver and retrieve linens, towels, amenities, cleaning supplies, and other materials throughout the hotel.
• Assist Room Attendants with the removal of dirty linens, trash, and other items from guest rooms.
• Stock housekeeping closets and supply areas and ensure adequate supplies are available.
• Assist with the setup and breakdown of meeting rooms, events, and other hotel spaces as needed.
• Clean and maintain housekeeping equipment, carts, and assigned work areas.
• Respond promptly and professionally to guest requests related to housekeeping services.
• Report maintenance issues, safety hazards, damaged property, or other concerns to the appropriate supervisor or department.
• Assist with deep-cleaning projects and other housekeeping tasks as assigned.
• Follow all hotel policies, procedures, safety standards, and sanitation requirements.
• Handle cleaning chemicals and equipment safely and according to manufacturer instructions.
• Maintain a professional appearance and courteous attitude when interacting with guests and coworkers.
• Protect guest privacy and confidentiality at all times.
• Work cooperatively with Housekeeping, Front Desk, Engineering, and other hotel departments.
• Perform additional duties and responsibilities as assigned by management.

Qualifications and Requirements

• Previous hotel, housekeeping, or hospitality experience preferred but not required.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to follow instructions and work effectively with minimal supervision.
• Ability to work as part of a team in a fast-paced environment.
• Reliable attendance and punctuality.
• Must be able to work a flexible schedule, including weekends and holidays.
• Ability to communicate effectively with guests and coworkers.
• Basic English communication skills preferred; additional language skills are a plus.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently bend, stoop, kneel, reach, push, and pull.
• Ability to lift and carry up to 50 pounds.
• Ability to push and maneuver housekeeping carts and other equipment.
• Ability to perform repetitive physical tasks throughout the workday.
• Ability to work in a variety of indoor and outdoor hotel environments.