Job Description

Currently seeking a Houseperson at our Blue Ridge Village, who is passionate about building lasting vacation memories for owners/guests visiting our resort properties! The position assists and supports Housekeepers by ensuring that our guest rooms meet their high standards upon their arrival at our properties. You’ll also get to interact with our guests by delivering extra items to rooms.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, and Paid Time Off (PTO) program!

What will I be doing?

• Providing excellent service for our guests and owners while they’re staying at the resort! Promptly assisting guest inquiries and needs while following brand standards.
• Provide customer service to guests, including information about resort services, activities and local attractions.
• Removed and replaced with new linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.
• Make sure that all items delivered to the guest rooms are clean and in working order. Be a self-inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.
• Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.

What are we looking for?

To fulfill this role optimally, you’ll need to possess the following minimum qualifications and experience:

• Effective verbal and written communication skills. Ability to communicate well with guests in English.
• Perform job functions with attention to detail, speed and accuracy
• Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Hospitality industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.