Job Description

We are seeking a dependable and service-oriented Houseperson who is passionate about supporting exceptional guest experiences through clean, organized, and well-maintained hotel spaces. This role is responsible for supporting the Housekeeping team with linen, trash removal, room requests, room preparation, and other daily operational needs.

The ideal candidate is hardworking, organized, and comfortable working in a fast-paced hotel environment. As part of the Rooms Division team, you will work closely with Housekeeping, Guest Services, and other hotel departments to ensure guest rooms and public areas are properly maintained and operational needs are addressed efficiently.

What You'll Do

Guest Experience

• Support a clean, comfortable, and welcoming environment for every guest.
• Respond to guest requests for additional linens, towels, amenities, and other housekeeping-related items in a timely and professional manner.
• Deliver requested items to guest rooms while maintaining guest privacy and confidentiality.
• Assist with special guest requests and room preparation as needed.
• Communicate guest concerns or maintenance issues to the appropriate department.
• Maintain a professional and courteous presence in all guest-facing areas.

Housekeeping Operations

• Deliver and collect clean and soiled linens throughout the hotel.
• Remove trash and recycling from guest rooms, housekeeping areas, and designated service areas.
• Strip beds and assist with the preparation of guest rooms for cleaning.
• Assist Room Attendants with room cleaning and preparation as directed.
• Restock housekeeping closets, carts, and supplies throughout the property.
• Transport housekeeping supplies, amenities, linens, and equipment between departments and storage areas.
• Assist with moving furniture and equipment when needed.
• Maintain cleanliness and organization of housekeeping work areas.
• Report damaged, missing, or malfunctioning equipment to Housekeeping leadership.
• Support deep-cleaning projects and special housekeeping assignments as needed.

Room & Public Area Support

• Assist with cleaning and maintaining designated public areas and back-of-house spaces.
• Respond to room status and housekeeping requests communicated by Guest Services or Housekeeping leadership.
• Assist with room turns, out-of-order rooms, and other operational priorities as assigned.
• Ensure hallways, service areas, and housekeeping closets remain clean, organized, and free of unnecessary items.
• Follow established procedures for handling lost and found items.
• Follow all health, safety, and sanitation standards.

Teamwork

• Work collaboratively with Room Attendants, Housekeeping leadership, Guest Services, Engineering, and other hotel departments.
• Support fellow team members during busy periods and contribute to a positive team culture.
• Communicate effectively regarding room needs, guest requests, maintenance concerns, and supply levels.
• Participate in ongoing training and continuously develop housekeeping and hospitality knowledge.
• Perform other duties as assigned.

Qualifications

• Previous hotel, housekeeping, or hospitality experience preferred.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Reliable, punctual, and dependable.
• Ability to communicate effectively with guests and team members.
• Positive attitude and willingness to assist wherever needed.
• Ability to work in a fast-paced environment while maintaining quality standards.
• Must be able to work weekends and holidays as required.

Physical Requirements

• Stand and walk for extended periods.
• Frequently lift and carry up to 50 pounds.
• Push and pull housekeeping carts and equipment.
• Frequently bend, stoop, kneel, reach, and perform repetitive motions.
• Safely handle linens, cleaning supplies, trash, and housekeeping equipment.
• Work efficiently in a physically demanding and fast-paced environment.

Sustainability & Stewardship

As part of the Populus team, every associate plays a role in supporting our commitment to sustainability. Housemen are expected to:

• Follow hotel procedures for linen conservation and responsible resource usage.
• Support recycling and composting procedures throughout the hotel.
• Properly sort and dispose of waste according to hotel standards.
• Use housekeeping supplies responsibly to minimize waste.
• Support environmentally conscious housekeeping practices while maintaining exceptional guest service.

What We Look For

Successful team members are:

• Passionate about hospitality and creating a clean, welcoming environment.
• Reliable, accountable, and team-oriented.
• Detail-oriented and organized.
• Adaptable and willing to assist wherever needed.
• Comfortable working independently and maintaining productivity.
• Committed to cleanliness, safety, professionalism, and continuous improvement.

Why Join Us

At Crescent Hotels & Resorts, we believe our associates are the heart of everything we do. We are committed to creating an inclusive, supportive workplace where you can grow your career while delivering exceptional hospitality.

Eligible associates enjoy:

• Competitive pay
• Comprehensive benefits package
• 401(k) with company match
• Flexible scheduling
• Employee hotel discounts throughout North America
• RTD EcoPass
• Learning and development opportunities
• A collaborative culture where you can grow, contribute, and shine