Job Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

Reporting to the Executive Housekeeper, the Houseperson is the backbone of our housekeeping team. In this role, you will support housekeeping attendants and help ensure the hotel runs smoothly behind the scenes.

What you will be doing:

• Responsible for upholding the hotel’s cleanliness standards across all public areas and housekeeping pantries.
• Ensure that inventory levels are appropriately maintained and replenished, including linen, cleaning supplies, and guest amenities such as tea and coffee.
• Deliver requested items promptly to guest rooms and foster positive, professional, and approachable interactions with our guests.
• Report any maintenance issues without delay.
• Demonstrate a commitment to maintaining a seamless and flawless guest experience.

Qualifications

To be successful in this role, you will have:

• Availability to work a range of shifts across a 7-day roster, including weekends, public holidays and event days.
• Impeccable grooming and presentation.
• Ability to work independently and demonstrate initiative in a dynamic environment.
• Confident and articulate communication and network skills.
• A genuine desire to provide exceptional service.
• Minimum 6 months of experience in a hotel environment is preferred.

Additional Information

Why Join Us?

• Be part of a collaborative, multi-brand precinct team in a dynamic location.
• Access extensive career development opportunities within Accor Hotels.
• Enjoy exclusive staff benefits, discounts, and wellbeing programs.
• Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.