Job Description

Position: Houseperson
Department: Housekeeping Operations

Cleans and maintains all public areas of the hotel such as the lobby, bathrooms, hallways, and
stairwells to meet established cleanliness and quality standards.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

1. Sweeps, mops, and polishes floors.
2. Dusts and/or polishes furniture, blinds, and equipment.
3. Cleans and sanitizes restrooms and fills dispensers using established practices and procedures.
4. Empties and cleans wastebaskets and trash containers as well as ashtrays and cigarette urns.
5. Vacuums, spot cleans, and/or shampoos rugs, carpet, and furniture using commercial type vacuum cleaners and shampooing equipment.
6. Washes accessible interior and exterior windows.
7. Moves furniture, equipment, or fixtures, as required.
8. Stocks areas with appropriate supplies.
9. Disposes of trash and soiled goods in the proper area; restocks goods as needed.
10. Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures.
11. Follows instructions regarding the use of chemicals and supplies; uses as directed.
12. Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
13. Reports equipment malfunctions or damages to Facilities staff; initiates work orders for repair/maintenance.
14. Offers warm and sincere welcome/farewell to guests using a guest’s name, when possible, and making good eye contact.
15. Answers questions about general property information and amenities.
16. Completes requests and services promptly and in the allotted time.
17. Keeps management informed of problems or complaints.
18. Displays a diplomatic, polished, and professional demeanor in the workplace.
19. Ensures uniform and personal appearance is clean and professional.
20. Attends training classes on topics such as cleaning methods and techniques, new products, and safety.
21. Supports and enforces departmental, Sol Casinos’, and applicable regulatory policies,
22. Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of cleaning equipment, products, techniques, and standards as well as skill in using cleaning equipment, products, techniques, and standards.
2. Ability to read English or Spanish in order to ensure that all chemical handling is conducted per Material Safety Data Sheets and in compliance with Occupational Safety and Handling Administration (OSHA) standards.
3. Ability to identify and correct unsafe practices and conditions.
4. Ability to establish and maintain effective working relationships.
5. Must be able to stand 100% of the time, bend from the waist, stoop, kneel, and crouch.

Minimum Qualifications:

1. Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
2. Must be able to work in a smoking environment.
3. Must have employment eligibility in the U.S.
4. Must be able to obtain, maintain, and retain a valid non-gaming license.

Preferred Qualifications:

1. High School Diploma or General Equivalency.
2. One (1) year custodial experience.