Accor

Houseman

Accor  •  Cape Town, ZA (Onsite)  •  2 hours ago
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Job Description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of position:

Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed, and every guest request is completed in a timely manner.

Responsibilities:

  • Ensure the highest levels of guest service through the application of Fairmont Core standards and standard operating policies.
  • To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
  • To stock up all pantries with clean linen according to par-stock
  • To assist the linen room as required with daily tasks.
  • To report immediately any Lost and Found article(s) whether found in room, corridors, service lift landing, public areas, or basement.
  • To report any equipment which is malfunctioning to the Floor Supervisor or Housekeeping Management.
  • To be responsible to sign for assigned key, pager, work paper and return by end of shift.
  • To ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
  • To vacuum and dust all corridors and staircases as assigned by section.
  • To bring any guest supplies daily to pantries according to daily order list and replenish service areas.
  • To note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
  • To move furniture from time to time.
  • To refill daily chemicals.
  • To clean all walls lights/ceiling lights as required
  • To do brasso and clean windows with window frames in all arrival and long stay guest rooms.
  • To assist with the removal of guestroom drapery for cleaning
  • To conduct deep cleaning tasks as assigned (e.g., Spot carpet cleaning, shower head de-scaling, etc).
  • To keep Housekeeping Office, floor pantries & storerooms clean & tidy always.
  • To report anything which could be classed as a Health & Safety hazard.
  • Assist in on job training of new House Attendants as and when required.
  • To attend training courses given by Housekeeping and Human Resources
  • To comply with any reasonable request by the Supervisor and Hotel Management.

Qualifications

  • Fluency in English essential
  • Competency in verbal English essential
  • Previous experience in Hotel Housekeeping department desirable
  • Previous experience in customer service desirable
  • Previous experience in 5-star property desirable
  • Dynamic, energetic and thrives under pressure.

Additional Information

EMPLOYMENT EQUITY

We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.

Only candidates who are South African citizens, permanent residents, or who hold a valid and current authorisation to work in South Africa will be considered for this position. Cape Grace, A Fairmont Managed Hotel, does not sponsor work visas and will not enter into any visa application process on behalf of applicants for this role.

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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