Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Turndown Attendant at Waldorf Astoria London - Admiralty Arch, you’re not just ensuring the cleanliness of guest rooms – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Waldorf Astoria London - Admiralty Arch is seeking a Housekeeping Turndown Attendant to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here's what you'll do during a typical day

As a Turn Down Attendant, you will be responsible for creating an exceptional evening experience for our guests by ensuring that rooms and suites are thoughtfully prepared for the night. With meticulous attention to detail and a genuine passion for luxury hospitality, you will help create a sense of comfort, elegance and anticipation that reflects the renowned standards of Waldorf Astoria.

• You will perform the following responsibilities to the highest luxury standards:
• Carry out turn down service in guest rooms, suites and residences in accordance with Waldorf Astoria and Forbes Travel Guide standards
• Prepare guest rooms for the evening by refreshing the room presentation and creating a welcoming nighttime environment
• Turn down beds to exact luxury standards, ensuring impeccable presentation and comfort
• Refresh guest amenities, towels, water, glassware and in-room supplies as required
• Close curtains, adjust lighting and room settings to create an inviting evening ambience
• Deliver personalised amenities and special occasion arrangements in accordance with guest preferences and requests
• Review and action guest preferences, VIP requirements and special instructions accurately and discreetly
• Ensure all guest belongings are handled with the utmost care, respect and confidentiality
• Report maintenance concerns, damage or safety issues promptly to the appropriate department
• Respond professionally and efficiently to guest requests and enquiries
• Maintain assigned service areas, pantries and equipment in a clean and organised condition
• Support Housekeeping Supervisors in delivering exceptional presentation standards throughout the hotel
• Work collaboratively with colleagues across Housekeeping and other hotel departments to ensure seamless guest experiences
• Adhere to all health, safety, security and brand standards at all times

What are we looking for?

A Turn Down Attendant serving Hilton's luxury brands is always working on behalf of our Guests and with Team Members from other departments. To successfully fill this role, you should demonstrate the following qualities and capabilities:

• A genuine passion for delivering exceptional luxury guest experiences
• Excellent attention to detail and pride in maintaining immaculate standards
• Previous housekeeping experience within a hotel or luxury hospitality environment
• Strong organisational skills and the ability to manage time effectively
• Professional communication and interpersonal skills
• A positive, discreet and service-oriented approach
• Ability to work independently while contributing effectively as part of a team
• High standards of personal presentation and professionalism
• Flexibility to work evening, weekend and public holiday shifts
• Commitment to maintaining guest privacy and confidentiality

It would be advantageous in this position if you demonstrate:

• Previous experience in a luxury or ultra-luxury hotel environment
• Familiarity with Forbes Travel Guide service standards
• Experience delivering turndown service within luxury guestrooms, suites or private residences
• An understanding of personalised luxury service and anticipatory guest care
• Knowledge of VIP guest preferences and bespoke room preparations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.