Job Description

Key Responsibilities

Housekeeping Operations

• Supervise daily cleaning of guest rooms, corridors, and public areas.
• Ensure rooms are cleaned and released on time as per operational requirements.
• Conduct room inspections to maintain cleanliness and presentation standards.
• Ensure housekeeping supplies, linen, and amenities are adequately stocked.
• Coordinate with Front Office regarding room status updates and guest requests.
• Handle special cleaning tasks and VIP room preparations.

Team Supervision

• Allocate daily tasks and responsibilities to housekeeping associates.
• Conduct shift briefings and communicate operational priorities.
• Monitor grooming, attendance, and discipline of team members.
• Train and guide associates on cleaning procedures and brand standards.
• Support new team members during orientation and training.

Guest Service

• Respond promptly and professionally to guest requests and complaints.
• Ensure guest privacy and security are maintained at all times.
• Deliver a positive guest experience through cleanliness and service quality.

Inventory & Maintenance

• Monitor usage of cleaning chemicals, linen, and guest supplies.
• Report maintenance issues and follow up for timely resolution.
• Ensure proper handling and storage of housekeeping equipment and chemicals.

Safety & Compliance

• Follow hotel health, hygiene, and safety standards.
• Ensure compliance with hotel SOPs and brand standards.
• Promote safe working practices within the department.
• Handle lost and found procedures according to hotel policy.

Required Skills & Competencies

• Leadership and team coordination skills
• Good communication and interpersonal abilities
• Attention to detail and quality standards
• Time management and organizational skills
• Problem-solving ability
• Knowledge of housekeeping operations and cleaning procedures

Qualifications

• Diploma/Degree in Hotel Management preferred.
• Minimum 2–3 years of housekeeping experience.
• Previous supervisory experience preferred.