Job Description

Key Responsibilities:

1. Operations Supervision

• Supervise daily housekeeping operations including room cleaning and public area maintenance
• Allocate tasks and prepare duty rosters for team members
• Ensure rooms are cleaned, inspected, and ready as per standards

2. Quality & Standards

• Inspect guest rooms and public areas to ensure cleanliness and hygiene standards
• Ensure adherence to IHG / Holiday Inn Express SOPs
• Maintain grooming and discipline within the team

3. Team Management

• Lead, train, and motivate housekeeping associates
• Conduct daily briefings and assign responsibilities
• Monitor team performance and provide feedback

4. Coordination

• Coordinate with Front Office for room status and guest requirements
• Work closely with Engineering for maintenance issues
• Ensure timely room availability for check-ins

5. Inventory & Control

• Monitor usage of linen, cleaning supplies, and amenities
• Maintain stock levels and report shortages
• Ensure proper handling and storage of materials

6. Guest Handling

• Handle guest requests and complaints related to housekeeping
• Ensure prompt and effective resolution of issues
• Maintain a high level of guest satisfaction

Key Skills & Competencies:

• Strong leadership and team management skills
• Attention to detail and quality focus
• Good communication and coordination abilities
• Knowledge of housekeeping operations and standards

Qualifications:

• Graduate / Diploma in Hotel Management preferred
• 2–5 years of experience in housekeeping operations
• Prior supervisory experience preferred