Job Description

Every guest room tells a story about our hotel. Every guest room reflects the care and attention behind every stay. As Housekeeping Team Leader, you'll lead by example throughout each shift—inspecting completed rooms, providing on-the-job coaching and supporting daily operations to ensure quality, efficiency and exceptional guest experiences. You'll keep the team organised, motivated and focused, ensuring every room is guest-ready and every shift runs smoothly.

Every day is different, but you'll primarily be responsible for:

Guest Experience

• Self-inspect assigned guest rooms, suites and public areas to ensure cleanliness, presentation, furnishings, equipment and linen meet brand standards and guest expectations.
• Conduct quality inspections of team members' work, provide immediate feedback, identify deficiencies and deliver on-the-job coaching or retraining where required.
• Respond promptly to guest requests, complaints and special requirements, taking appropriate corrective action to achieve complete guest satisfaction.
• Lead by example by performing housekeeping duties, including cleaning guest rooms and public areas, during peak operational periods.
• Promote teamwork and quality service through effective daily communication and collaboration with other hotel departments.

Operation

• Meet daily productivity targets as determined by Housekeeping leadership.
• Achieve a minimum daily inspection score of 90%.
• Complete and maintain all required housekeeping records accurately and on time.
• Assist with deep cleaning projects and provide operational support during periods of high occupancy.
• Maintain housekeeping supplies and equipment efficiently while minimising waste and supporting environmental sustainability initiatives
• Act as the first point of support for Housekeeping team members during your shift, escalating operational issues to the Housekeeping Supervisor or Executive Housekeeper as required.

People

• Support the training and development of Housekeeping team members, ensuring they have the knowledge, tools and equipment required to perform their roles effectively.
• Monitor team productivity and quality standards, providing day-to-day guidance and escalating performance concerns to Housekeeping leadership where appropriate.
• Foster a positive, respectful and safety-focused team culture.
• Promote health and wellbeing initiatives across the Housekeeping team.

Responsible Business

• Comply with IHG brand standards, service behaviours, hotel policies and relevant legislative requirements.
• Demonstrate and promote safe work practices by identifying hazards, reporting risks and following Workplace Health and Safety procedures.
• Support the implementation of hazard control measures to maintain a safe working environment.
• Perform other duties as assigned by your leaders.

• Minimum 2 years' experience in hotel housekeeping.
• Previous experience as a Housekeeping Self-Checker, Team Leader or in a similar leadership role is highly regarded.
• Sound knowledge of hotel housekeeping operations, cleaning procedures and quality standards.
• Demonstrated ability to inspect guest rooms and public areas with exceptional attention to detail.
• Strong communication and interpersonal skills, with the ability to provide day-to-day coaching and support to colleagues.
• Ability to organise, prioritise and adapt in a fast-paced environment while maintaining high standards.
• A positive attitude with a passion for delivering exceptional guest experiences.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Physically capable of performing housekeeping duties, including standing, bending, lifting and repetitive movements throughout a shift.
• Professional presentation and grooming standards, with pride in wearing the hotel uniform.