Job Description

About us

For over three decades, Ronald McDonald House Charities® (RMHC®) New Zealand has been a 'home-away-from-home' for Kiwi families who need somewhere to stay when their child is hospitalised.

The Ronald McDonald House® and Ronald McDonald Family Room® programmes offer free accommodation and support, taking care of the practical things in life so families can focus on what matters most - each other.

In 2025, RMHC New Zealand provided 4,264 families across New Zealand with 45,932 nights of accommodation – free of charge, saving families over 10 million dollars.

The Opportunity

We're looking for an experienced and caring Housekeeping Team Leader to play an important role in creating a warm and supportive environment that helps families feel cared for from the moment they arrive.

Working 08:00- 16:30 on a rotating roster.

You'll lead a dedicated team of employees, volunteers and contractors to ensure every room and shared space is clean, welcoming and ready for families facing some of life's toughest moments.

You'll be a hands-on leader who enjoys rolling up your sleeves and supporting your team, ensuring the House is maintained to a high standard of hygiene and cleanliness.

What you'll be doing

● Leading and motivating our housekeeping team across a seven-day roster

● Creating a positive, supportive team culture

● Ensuring guest rooms and shared spaces are maintained to exceptional standards

● Coordinating room readiness with Front Office

● Managing housekeeping stock, ordering and inventory

● Training and supporting new team members and volunteers

● Completing administrative tasks, reporting and rostering support

● Maintaining strong health and safety practices

● Jumping in wherever needed to ensure families receive an outstanding experience

About you

You're someone who genuinely cares about people and takes pride in creating clean, welcoming spaces. You're organised, approachable and lead by example.

You'll also bring:

● Previous experience leading a housekeeping team preferred

● Excellent organisational and time management skills

● Confidence using Microsoft Office and digital systems

● Excellent attention to detail and a meticulous approach to cleaning

● A proactive, hands-on approach and willingness to pitch in wherever needed

● Empathy, kindness and professionalism when working alongside families experiencing difficult circumstances

Why join RMHC New Zealand?

At RMHC NZ, the work you do every day has a real impact. You'll be part of an organisation that supports thousands of families each year, surrounded by a passionate team who care deeply about making a difference.

We offer:

● Meaningful work with purpose

● Free on site parking

● Uniform provided

● A supportive and values-driven culture

● The opportunity to lead a dedicated team

● Ongoing learning and development

● The chance to make a genuine difference in the lives of Kiwi families

If you're an experienced housekeeping leader who thrives in a people-focused environment and wants your work to have real purpose, we'd love to hear from you.

Apply now and help us provide families with what they need most — each other.

Eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that covers the whole period of employment

At RMHC a safe environment for our families and team is paramount. We recommend that all employees and volunteers are fully vaccinated against Covid-19, and all offers of employment are subject to satisfactory NZ Police Vetting. You must have the legal right to work in New Zealand and hold a valid work visa that covers the whole period of employment.