Job Description

ESSENTIAL JOB FUNCTIONS

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, as well as exercise good judgement, while reinforcing Marriott's high standards of quality. Prepare work performance inspection sheets on all personnel assigned to work area and submit to the housekeeping office. Ensure all jobs are completed within the shift.
• Take requested inventories of furniture, fixtures, equipment, and supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders using the Marriott GXP. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets, or pillows.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

• Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.
• Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
• Respond to guest questions. Provide guest assistance, directions, and information as requested.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Other duties as assigned such as assisting Room Attendants when necessary.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to push and/or pull equipment weighing up to 100 lbs. Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this is a unionized position. Changes in description is subject to bargain with the union representative.