Job Description

At W Rome, we don't just clean rooms, we create unforgettable first impressions. As a Housekeeping Supervisor, you are the driving force behind the flawless presentation of our guestrooms and public spaces, ensuring every detail reflects the energy, style, and luxury of the W brand.

WHAT YOU'LL DO

• Lead daily room inspections and ensure all guestrooms, suites and public areas meet W Rome's luxury standards.
• Coordinate room assignments and cleaning priorities to maximize efficiency and guest satisfaction.
• Partner closely with Front Office, Engineering and Laundry to ensure seamless operations throughout the hotel.
• Monitor room status, resolve discrepancies and communicate updates to relevant departments.
• Support the Housekeeping leadership team in the daily management of the department.
• Ensure all service, cleanliness, safety and brand standards are consistently achieved.
• Handle guest requests and concerns with professionalism, urgency and genuine care.

LEADERSHIP RESPONSIBILITIES

• Inspire, support and develop a team of Room Attendants and Housekeeping Team Members.
• Assist with recruitment, onboarding, training and performance coaching.
• Promote a positive, inclusive and engaging workplace culture.
• Lead by example through visibility, accountability and hands-on operational support.
• Foster teamwork and collaboration across all hotel departments.

WHAT WE'RE LOOKING FOR

You are energetic, organized and passionate about hospitality. You thrive in a fast-paced environment and have an exceptional eye for detail.

Preferred Qualifications

• High School Diploma or equivalent.
• Previous Housekeeping experience within a luxury hotel environment.
• At least 1 year of supervisory experience.
• Strong communication and leadership skills.
• Ability to prioritize multiple tasks and work under pressure.
• Good knowledge of hotel operations and guest service standards.
• English proficiency; Italian is an advantage.

WHY W ROME?

At W Rome, attitude is everything. We're looking for individuals who challenge the ordinary, bring personality to everything they do and are passionate about creating extraordinary experiences for our guests and fellow talents.

If you're ready to lead with style, elevate standards and make every room a stage, we'd love to meet you.

Welcome to W Rome. Stay Bold.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.