The Housekeeping Supervisor plays a key role in maintaining the cleanliness, presentation, and overall guest experience of the hotel. This position is responsible for supervising daily housekeeping operations, ensuring guest rooms and public areas meet brand standards, and supporting housekeeping team members through coaching, training, and performance oversight.
The Housekeeping Supervisor works closely with housekeeping leadership to ensure operational efficiency, quality control, and consistent service excellence, while fostering a positive, respectful, and accountable team environment.
Situated in the heart of downtown, overlooking Travis Park, the AAA Four Diamond, St. Anthony Hotel offers easy access to the trendy restaurants and historical landmarks in San Antonio, Texas. St. Anthony, a Luxury Collection Hotel San Antonio, opened in 1909 and has been designated a national historic site. Our luxury hotel in San Antonio embodies old-world splendor with touches like Italian marble and Corinthian columns. Come make history with this luxury San Antonio hotel.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
ESSENTIAL JOB FUNCTIONS:
Supervise daily housekeeping operations, including guest room attendants, housepersons, and laundry staff as assigned
Inspect guest rooms, public spaces, and back-of-house areas to ensure cleanliness and adherence to hotel and brand standards
Assign daily room boards and work assignments based on occupancy and staffing levels
Coach, train, and support housekeeping associates to ensure proper cleaning techniques, safety practices, and service expectations
Address guest requests, service recovery opportunities, and housekeeping-related concerns promptly and professionally
Ensure compliance with health, safety, and sanitation standards, including proper chemical handling and OSHA guidelines
Assist with inventory control of linens, amenities, and cleaning supplies
Communicate effectively with Front Office, Engineering, and other departments to ensure smooth daily operations
Document and report maintenance issues, lost and found items, and performance concerns as needed
QUALIFICATIONS:
Previous housekeeping or hotel supervisory experience preferred
Strong attention to detail and commitment to cleanliness and quality
Ability to lead, motivate, and communicate effectively with a diverse team
Working knowledge of hotel cleaning standards and safety procedures
Ability to work flexible schedules, including weekends and holidays
Bilingual (English/Spanish) preferred but not required
Physical Requirements:
Ability to stand and walk for extended periods
Ability to lift, push, or pull up to 50 pounds
Ability to bend, stoop, kneel, and reach as needed
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
