Job Description

A supervisor role with real scope and growth at Drifter Melbourne

As our Housekeeping Supervisor, you’ll lead a team, shape how the department runs, and work closely with management to improve processes and lift standards across the property. If you’re looking for a role where you can step up, take ownership, and make real change, then this
is it.

Drifter is redefining the hostel landscape – one look at our properties and you can see the difference. The elevated design, the community vibe and communal spaces designed not for partying but for connection and community.

The Role

As our Housekeeping Supervisor, you lead the team that keeps Drifter running at its sparkling best. You’ll set the standard, keep things on track, and make sure every room and shared space is consistently on point.

We need someone who makes things happen. You’ll work closely with management to identify what’s working, what’s not, and where things can be better. From refining processes to lifting team performance, you’ll have the space to make real impact.

You’ll manage rosters and timesheets, support and coach your team, and keep operations running smoothly across departments. You’ll also play a key role in spotting issues early – whether that’s
maintenance, workflow bottlenecks, or opportunities to improve how the team works day to day.

It’s hands-on, fast-paced, and collaborative — with real ownership over how your department operates.

Who We’re Looking For

You know housekeeping ops in, out and sideways. You’re familiar with what it takes to run a happy and successful housekeeping team and you know how to keep standards high without losing the
human touch.

You’re proactive, practical, and solutions-focused. You don’t just follow processes – you look for ways to improve them. You’re comfortable making decisions, backing yourself, and working closely with management to get things right.

You’re organised, detail-driven, and calm under pressure. Whether it’s a busy turnover day or an unexpected challenge, you keep things moving and bring your team with you.

Most importantly, you’re looking for something with scope - a role where you can grow, take on more responsibility, and be part of building something better.

Perks of the Gig

• Keen to explore? We’ve got hostels across Australia and New Zealand.
• Real perks, not just pizza: Discounts on brands you actually use. Think JB Hi-Fi, Uber Eats and more.
• Mates rates: Enjoy discounted stays across the board for you, your fam and your travel crew.
• Learn your way: Get access to heaps of online courses through our learning platform — whether you’re levelling up for work or just following your curiosity.
• Birthday leave: Permanent team members get
  their birthday off, paid. Because you deserve it.
• Mind, meet peace: Free counselling and
  wellness support through our Employee Assistance Program, just a call away.
• Stay well, keep moving: Free annual flu vaccinations on us.
• Work, stay, play: Our Work for Accommodation program lets you live where you work — wake up in the heart of the action, with your rent sorted.
• Sponsorship pathways: While not available for this role, team members who show exceptional skill may have the opportunity, in future, to step into a more senior role and be considered for sponsorship.

Why Work with Us

Drifter is a welcoming and inclusive workplace. We welcome guests and employees from all races, places, gender expressions and beliefs to be part of our team.

If you’re ready to step into a role where you can lead, improve, and grow – not just maintain – we’d love to hear from you.