Job Description

Public Area Supervisor

Welcome to the Kimpton Naluria Kuala Lumpur familyNow that you are part of our family, let’s explain the role you will play

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who arepassionate about providing genuine heartfelt care to our guests,colleagues, owners and communities

WHAT WILL I ACTUALLY BE DOING?

Our hotel is only as good as the people it employs; that’s why we picked you. You’re efficient, meticulous by nature, passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways. You are just a perfect fit for us in this role.

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.

Regarding the role, it’s as the job title says really, you are responsible for keeping our ‘house’ clean and tidy. You are responsibility for the whole team that ensure the ultimate comfort for our guests.

You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless.

Your day-to-day: Other duties may be assigned as needed.

Responsibilities include but are not limited to the following:

• To check public areas, F&B outlet, offices, toilets, locker and car parks and make sure all area is clean and tidy

• To coordinate with F&B and all kitchens to make sure that all kinds of pest are under control.

• To report and follow up on repair and maintenance.

• To document all incidents in logbook.

• To ensure function rooms and toilets are clean before function start.

• To attend to guest requests and complaints.

• To ensure the cleanliness of public areas are maintained, ensuring maximum guest satisfaction and adhering to standard required by our hotel.

• To report for duty punctually wearing the correct uniform and name badge at all times.

• To provide a courteous and professional service all times.

• To maintain good working relationships with your colleagues, and all other departments.

• To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.

• To report on adverse guest comments as and when required

• To report and handover lost and found items to coordinator/security/Duty Manager

• To report and record Lost and Damaged items of section, machineries etc

• To log daily events in logbook and follow up on previous information reported by other Team leaders daily.

• To prepare duty rosters of public area attendants.

• To make requisition of chemicals and tools supplies base on inventory

• Have a good relationship with all colleagues.

• Be understanding, supportive, encouraging and helpful to all

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.

• Treat complaints of harassment and discrimination promptly and confidentially.

• Treat customers and colleagues from all cultural groups with respect and sensitivity.

• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

• Greets and is courteous to all guests, uses eye contact and always offers assistance.

• To carry out any other reasonable duties and responsibilities assigned.

• To perform secondary duties as assigned by Executive Housekeeper and Assistant Executive Housekeeper.

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• To handle other tasks that are assigned to other duties in the hotel as and when required by business levels.

• To schedule shifts and allocate tasks to ensure proper coverage during peak hours.

• To highlight any follow up to immediate supervisor.

• To ensure lobby, common areas, public spaces and assigned areas are ready before the start of the day.

It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we canWe would love it if you were multi-lingual, but it’s not essential

WHAT WE’RE LOOKING FOR

A focused and motivated Public Area Supervisor who brings passion, integrity, and a strong sense of individuality to the role. Person that demonstrates creativity, leadership, and a continuous drive for improvement in maintaining the highest standards of cleanliness, hygiene, and presentation in all public spaces of the hotel to ensure exceptional guest experiences

WHAT WE NEED FROM YOU

Diploma or certificate in hospitality management or a related field is preferred.

Minimum 2 years of experience in housekeeping, with at least 1 year in a supervisory role, preferably in a hotel or luxury setting.

Proficiency in using housekeeping software and Property Management Systems (PMS), such as Opera or HotSOS, to monitor and update public area status.