Job Description

Housekeeping Supervisor

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Housekeeping Supervisor, you will support the Housekeeping leadership team in delivering immaculate guest rooms and public areas, ensuring every detail reflects the elegance and precision of the St.  Regis brand. You will play a key role in coordinating daily operations, upholding exceptional cleanliness standards, and leading the team in creating a seamless and luxurious environment for our guests. This role is ideal for an organised and service‑driven professional who thrives in a dynamic luxury setting and takes pride in delivering excellence.

Key Responsibilities

• Inspect guest rooms, public areas and facilities to ensure they meet the highest quality and cleanliness standards
• Monitor room status, run reports, identify discrepancies and prioritise cleaning schedules accordingly
• Coordinate daily housekeeping operations, supporting the smooth execution of departmental activities
• Act as a liaison between Housekeeping, Front Office, Engineering and Laundry to ensure efficient communication and service delivery
• Investigate and resolve room discrepancies in collaboration with the Front Desk
• Prepare, update and communicate room assignments and operational changes to the team
• Conduct shift handovers, ensuring continuity and clarity across shifts
• Complete all required administrative documentation accurately and on time
• Support recruitment, training, scheduling and performance management of housekeeping associates
• Motivate, coach and guide team members to achieve high standards of performance and engagement
• Report maintenance issues, hazards or incidents promptly, ensuring guest and associate safety
• Deliver warm and personalised guest interactions, anticipating needs and resolving service concerns
• Maintain a professional appearance and environment, protecting company assets and confidentiality

Core Competencies

We are seeking a proactive and detail‑focused professional who brings energy, organisation and a strong commitment to service excellence. You will demonstrate leadership capability, operational awareness and a passion for maintaining impeccable standards. You should have:

• Proven experience in housekeeping operations, ideally within a luxury hotel environment
• Strong organisational skills with the ability to manage priorities in a fast‑paced setting
• Excellent attention to detail and a commitment to quality and cleanliness standards
• Ability to lead, motivate and support a diverse team
• Confident communication skills, with the ability to collaborate across departments
• A guest‑focused mindset with a proactive approach to problem solving
• Knowledge of housekeeping procedures, room inspections and operational coordination
• Physical capability to perform operational duties as required within the role
• Professional presentation and a strong sense of accountability

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.