Job Snapshot

A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the continuing effort to deliver outstanding guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

* Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards

* Assess inventory of, assign for cleaning and inspect rooms

* Verify and report status and/or discrepancies of rooms

* Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories

* Communicate and coordinate with Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas

* Perform Room Attendant and/or Houseperson duties, as needed

* Respond to special guest requests in a timely, friendly and efficient manner

EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Strong competence in Microsoft Office Software. Some data entry is a plus. Pleasant phone manner.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).