Job Description

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Your Day to Day –

Supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.

Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.

Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

Handle complaints and special requests to achieve complete guest satisfaction.

Comply with special needs and requests of the guests, VIPs and repeat visitors.

Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

Educate and train all employees in compliance with governmental and safety regulations.

Ensure staff is properly trained and has the tools and equipment to carry out job duties.

Promote teamwork and quality service through daily communication and coordination with other department heads.

May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

What we need from you –

High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.

Fluency in English – a second language is a plus.

Excellent interpersonal skills.

A passion for hospitality.

The hourly pay range for this role is $17.00 to $19.00 We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?