Job Description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Clift Royal Sonesta San Francisco is seeking a detail-oriented and service-focused Housekeeping Supervisor to join our team. The primary responsibility of this position is to inspect guest rooms to ensure they meet the hotel’s cleanliness, presentation, safety, and quality standards before being released for occupancy.

This is a Local 2 union position and includes union benefits in accordance with the applicable collective bargaining agreement.

What you’ll be doing

Key Responsibilities

• Inspect cleaned guest rooms, vacant rooms, and assigned areas for cleanliness, condition, and compliance with hotel standards.
• Ensure rooms are properly stocked, maintained, and ready for guest arrival.
• Document inspection results and promptly communicate deficiencies or maintenance concerns to the appropriate team members.
• Follow up to ensure identified issues are corrected before rooms are released.
• Assign and coordinate daily work based on occupancy, arrivals, departures, staffing, and operational priorities.
• Provide direction, coaching, and support to Room Attendants and House Attendants.
• Monitor productivity and ensure assigned rooms are completed within established timeframes.
• Coordinate closely with the Front Office, Engineering, and other departments regarding room status and guest requests.
• Respond promptly and professionally to guest concerns and service requests.
• Maintain accurate room-status information in the hotel’s systems.
• Ensure compliance with hotel policies, safety procedures, sanitation standards, and the applicable collective bargaining agreement.
• Assist with housekeeping operations and perform other related duties as business needs require.

Qualifications

• Previous housekeeping experience in a hotel environment is required.
• Prior supervisory or leadership experience is preferred.
• Strong attention to detail and a commitment to maintaining high cleanliness standards.
• Ability to inspect rooms efficiently and identify cleanliness, maintenance, and presentation concerns.
• Strong communication, organization, and time-management skills.
• Ability to lead, coach, and work effectively with a diverse team.
• Ability to remain professional and composed in a fast-paced environment.
• Basic computer skills and experience with hotel systems are preferred.

Schedule

This is a five-day-per-week position. The regular schedule includes Sunday, Monday, and Tuesday. The remaining two workdays will be scheduled based on business and operational needs. Candidates must be available to work weekends, holidays, and varying shifts as required.

Anticipated Pay Range & Additional Job Information

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hourly rate is from $34.04 to $35.04 follows contract requirements.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)

• Additional Perks & Employee Discounts
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.