Job Description

JOB TITLE: Housekeeping Supervisor AM|PM

Assist in the management of all aspects of housekeeping, linen and laundry. Daily supervision and room inspections of all guestrooms, public areas and employee areas. Ensure consistency with departmental opening and closing procedures. Maintaining the highest level of cleanliness and pursue excellence in staff development through training, supervision, inventory/financial control and public relations consistent with the standards of the hotels.

REPORTS TO: Executive Housekeeper

PRIMARY DUTIES AND FUNCTIONS

1. Maintain a strong level of cooperation with management team.
2. Opening & Closing shifts.
3. Assist with interview, hire, train, and discipline personnel in assigned departments.
4. Assist with Monthly Inventories for Linen & Supplies.
5. Inspection of all stayover and checkout rooms daily.
6. Assisting in carrying out all duties as needed in Housekeeping/Laundry Operations.
7. Maintaining cleaning standards through supervision of all team members ensuring that all guestrooms and public areas are serviced daily.
8. Provide timely response to guest requests and complaints.
9. Coordinate room status information between Housekeeping Department and Front desk to optimize service levels for guests’ arrivals.
10. Monitor and maintain room status information in Maestro system to ensure accuracy.
11. Keep housekeeping filing system current and accurate.
12. Observe and report the need to repair equipment, furniture, building or fixtures to Maintenance and Executive Housekeeper
13. Conduct daily line up meetings with housekeeping colleagues.
14. Operate two-way radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the departments.
15. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.

RESPONSIBLE FOR: Complete operation of assigned departments. All assigned room keys, equipment, inventory and checklists.

PHYSICAL DEMANDS Ability to perform all department tasks set forth in all other departmental job descriptions. This will include the ability to lift up to 75 pounds, bending, kneeling, and frequent walking throughout your shift.

WORKING ENVIRONMENT: Responsibilities range throughout the hotel property. Flexibility to work various shifts, including weekends & holidays.

HAZARDS ENCOUNTERED Some cleaning agents and chemicals may be hazardous if improperly used, or if contact is made with skin, eye or clothing. Some heavy lifting, bending and kneeling. Possible exposure to blood borne pathogens.

NOTICE:

s are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

SKILLS REQUIRED Must be able to learn job duties during a short period of training one to two weeks. Strong people skills. Valid Driver’s License required.

EDUCATIONAL REQUIREMENTS Must read and write English fluently. Must be able to follow and give written and verbal instructions.

PRIOR EXPERIENCE: Minimum 1 year experience as a Housekeeping Supervisor

SPECIFIC KNOWLEDGE REQUIREMENTS Computer knowledge and Microsoft Office Suite

PERSONALITY REQUIREMENTS Good people skills, self-motivation, dependability, creativity and ambition. Strong ability to adapt and accept change; work well under pressure.