Job Description

Why Work at AC Hotel Bentonville?

At AC Hotel Bentonville, we bring modern European-inspired hospitality to the heart of Northwest Arkansas. With contemporary design, sleek accommodations, and a vibrant social atmosphere, our hotel is the perfect blend of style and comfort. Curators at AC Hotel Bentonville enjoy working in a refined, culture-driven environment, where thoughtful service and attention to detail create a seamless guest experience.

Responsibilities

• Inspect, keep track and provide feedback on staff performance to Housekeeping Management.
• Support staff according to the staffing guides and occupancy rate.
• Ensures an attractive and clean facility for guests in rooms and all public areas, including offices and supply closets.
• Monitor the progress of housekeeping curators each day: ensure associates are adequately trained, familiar with company policies and procedures, cleaning to standards, finishing in a timely manner, comfortable with their job, etc.
• Make sure employees have received quality control training as needed. Enforce correct use of chemicals and equipment as trained. Check all cleaning aids and equipment, ensuring compliance with hotel safety guidelines.
• Support daily special cleaning projects for room attendants.
• Assist and support linen handling such as daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security.
• Ensure that ready rooms are being reported to the front desk by 10:00 am and steadily throughout the day. All rooms are reported by 4:00 pm regularly.
• Comply with and ensure compliance with key security procedures.
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
• May perform duties of Room Attendant if staff levels require additional support.

Requirements

• High school diploma or equivalent required.
• Computer skills and experience with Word and Excel.
• Previous housekeeping and room inspector experience.
• Must have an aptitude for guest services and have a positive attitude.
• Must be able to work a flexible schedule, including weekends and holidays.

Physical Demands:

• Required to stand and walk for up to 8 hours per day.
• Ability to sit, stoop, kneel, or crouch while performing duties.
• Use of hands to finger, handle or feel; use of hands and arms to reach.
• Occasional requirement to lift or move upwards of 25 pounds.