Job Description

Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

1. Under the general direction of the Housekeeping Manager, supervises, trains, develops the housekeeping team with the goal of cleaning and maintaining the entire casino keeping in mind customer satisfaction and teamwork.
2. Schedules and distributes work to Housekeepers, provides instructions in work methodologies, inspects completed jobs.
3. Ensures that the daily cleaning schedules are followed by Housekeepers on shift.
4. Sets performance standards and work goals for Housekeepers. Continually assesses the effectiveness of cleaning performed and adherence to time standards.
5. Partners with the Housekeeping Manager to set department goals and strategies.
6. Evaluates staff and initiates corrective/disciplinary action as necessary.
7. Creates and administers employee performance evaluations.
8. Adjusts schedule set by Housekeeping Manager to meet business needs.
9. Provides training for all staff. Participates in demonstrations of correct operation and maintenance of cleaning equipment, supplies and cleaning systems.
10. Meets regularly with department management to report progress on key activities and adjust priorities. Meets with staff to discuss pending jobs, scheduling and attendance.
11. Collects and reviews time sheets, maintains attendance and performance records. Collects and distributes work orders to staff and audits completed work orders.
12. Provides accurate and timely feedback to customers, co-workers and supervision regarding the status of work. Works effectively within a diverse environment.
13. Demonstrates knowledge of all Housekeeping responsibilities.
14. Assures that all cleaning tasks are performed in a safe and timely manner.
15. Must understand and display the lead by example concept.
16. Must be able to effectively communicate verbally and in writing.
17. Orders supplies and keeps accurate inventory of supplies.
18. Performs all other work related duties as assigned by the Housekeeping Manager.

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Work Experience Required: Three (3) years previous experience as a housekeeping / custodial supervisor.

Education: High school diploma or GED required; must be able to speak, read and understand English and perform calculations as required for correct chemical dilution rates.

Other Requirements: Knowledge of hazardous and non-hazardous chemicals and safety. Bi-lingual preferred. Attendance and punctuality are essential functions of the position

Must possess an ability to work with minimal supervision and make educated ethical decisions as necessary. Must be able to resolve conflicts and have effective communication skills with all levels of employees and be able to work effectively and collaboratively in a team environment. Must demonstrate an ability to work independently, prepare detailed professional correspondence, memoranda, policies, procedures as well as regulations related to the employee’s duties. A general knowledge of the Windows based computer operating systems is also required.

Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.