Job Description

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities.

The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following Supervisory position:

Housekeeping Supervisor

Key Responsibilities

The successful candidates will have experience as Housekeeping/Guest Services Supervisor in a similar property environment. Responsibilities include (but not limited to):

Provide direction and guidance to staff for all housekeeping duties and roles

• Ensure effective monitoring of staff in training and retraining programs and ensure correct

policies and procedures are being followed and staff are trained to hotel standards.

• Assist in feedback preparation of Employee Performance Appraisals
• Assist in the Employee Performance Management process including preparation and

delivery of coaching and training documentation.

• Daily Inspections of guest rooms as per pre-set goals.
• Ensure housekeeping designated Room Inspection checklists/sheets are being completed
• Updating of rooms to Inspected status for guest check-in.
• Organize and maintain effective programs for room’s grading/maintenance and

preventative maintenance ensuring rooms are to hotel standards

• Coordinate with internal departments (engineering & front desk) as required to create/

update room maintenance as found through daily inspections.

• Follow up on completion of special projects assigned to housekeeping staff
• Checking and ensuring cleanliness of all public and back of house areas.
• Effective communication within the department and all other internal departments
• Maintain accurate staffing levels for rooms needed daily
• Ensure proper care and use of equipment and chemical usage (vacuums, carts, laundry,

ionizers, carpet washing machines etc.)

• Ensure all employees are WHMIS trained within 30 days of hire and documented annual refresh training to completion.
• Ensure working knowledge of Opera and Know-Cross systems
• Assists with lost and found inquires and ensuring items are mailed out in a timely manner.

Qualifications

This is an excellent opportunity for a detail oriented, energetic, self-motivated, team-oriented individual, with a minimum of two (2) years in a Housekeeping/Guest Service lead or Supervisory role in a similar property environment.

Assist the Executive Housekeeper and Assistant Housekeeping Manager(s) with:

• Linen, Mini-bar and Uniform Inventories
• Resolving guest requests or concerns to the best of their ability
• General organization and cleanliness of all Housekeeping areas including office, Laundry

and Storage areas

• Other duties or special projects assigned by Executive Housekeeper and Assistant

Manager(s)

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**