Job Description

Crystalbrook Sam is coming to Adelaide and we are building the team who will bring our newest hotel to life.

We are looking for an experienced and hands-on Housekeeping Supervisor who takes pride in the details, enjoys leading from the floor and knows that an exceptional hotel experience often begins long before a guest opens their room door. Reporting to our Executive Housekeeper, you will help guide our Housekeeping attendants, maintain exceptional presentation standards and create a positive, organised and supportive environment for the team.

This is a brilliant opportunity to join Crystalbrook Sam during its opening chapter, establish strong ways of working from the beginning and be part of a team creating something genuinely special in Adelaide.

The role

As Housekeeping Supervisor, you will play an important part in the daily operation of the Housekeeping department. You will coordinate and support the team across guest rooms and hotel public areas, ensuring our standards of cleanliness, presentation and attention to detail are consistently delivered.

You will be visible, approachable and willing to roll up your sleeves when required.

Your responsibilities will include:

• Supervising and supporting our housekeeping collaborators throughout each shift
• Allocating rooms and daily duties to ensure an efficient flow of work
• Inspecting guest rooms and public areas to ensure our presentation standards are consistently achieved
• Supporting the training, coaching and onboarding of new collaborators
• Working closely with Front Office and Maintenance to ensure rooms are ready for each arriving guest
• Responding quickly and positively to operational challenges throughout the day
• Monitoring linen, amenities, equipment and housekeeping supplies
• Supporting safe working practices and maintaining a clean and organised working environment
• Helping create a team culture built around collaboration, accountability and genuine care

About you

You know great housekeeping is about far more than making a room look beautiful. It is about consistency, organisation, teamwork and noticing the things others might miss.

You will ideally bring:

• Previous experience within hotel housekeeping with supervisory or team leadership responsibilities
• Strong attention to detail and pride in presentation
• The confidence to coordinate, motivate and support a busy operational team
• Excellent organisation and time management skills
• A practical and solutions-focused approach
• Strong communication skills and the ability to work collaboratively across departments
• Flexibility to work across a seven-day hotel operation, including weekends and public holidays
• A genuine desire to create an exceptional experience for both our guests and our people

Why Crystalbrook Collection?

At Crystalbrook Collection, we do things differently. We are proudly Australian, independently minded and passionate about Responsible Luxury.

At Crystalbrook Sam, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Ready to make your mark?

If you love creating beautifully presented spaces, bringing out the best in a team and want to be part of the opening story of Crystalbrook Sam, we would love to hear from you.

Apply now and help us bring Crystalbrook Sam to life.

At Crystalbrook Collection, we do things differently. We are bold, sustainably minded and proudly people-first. Guided by our values - We are Customer Obsessed. We are Collaborators. We are Courageous, we create locally unique hospitality experiences with personality, purpose and a genuine Spirit of Wonder.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.