Job Description

Company Description

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

Job Description

As a housekeeping supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through their departure.

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying the proper areas to guarantee memorable moments for our guests.
• Ensure team members are informed daily about priorities to personalize service.
• Training and coaching line-level colleagues.
• Inspect and assign duties to office assistants, Daily morning brief with all the relevant information.
• Check the attendance and follow up on maintenance complaints sent to the concerned department.
• Get the mini bar and consumption items from the main store to Housekeeping and distribute them to the units.
• Maintain the mini bar and consumption stock; maintain the mini bar bills and office bills.
• Keep updating all the reports that come from the units; inform them of all necessary information.
• Check all the reports daily and inform the concerned person.
• Report to the executive housekeeper on any changes to normal procedures or emergencies.
• Cooperate with other departments to ensure smoother operations.
• Update all the necessary information about the hotel and the new procedures to follow.
• Make a daily work report.
• Promotes good teamwork among the team members and management.

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Excellent communication skills & a high standard of grooming and presentation
• Excellent English communication, both written and verbal.

Additional Information