Job Description

Housekeeping Supervisor

Department: Housekeeping

Reports to: Director of Housekeeping

Exempt/Non-Exempt: Non-Exempt (Hourly)

PRIMARY PURPOSE

The Housekeeping Supervisor oversees the Housekeeping staff, inspecting their work daily to ensure that guest rooms are ready for occupancy. This role ensures that Ranch public spaces and all areas and buildings are consistently and immaculately clean, organized, and sanitary. By supervising daily operations of the department and upholding department standards for cleanliness, this role ensures a quality product and exceptional guest experience in accordance with the standards set for Forbes Five-Star properties and members of Relais & Chateaux.

KEY RESPONSIBILITIES

• Assists Director and department leadership with the responsibilities and duties of housekeeping and laundry.
• Addresses guest concerns, requests and special requirements in a timely manner to ensure guest satisfaction; communicates with other departments when appropriate.
• Assists in creating, reviewing and monitoring staff schedule to ensure sufficient coverage at all times; confirms staff members arrival and documents/finds substitutes for any late or absent employees.
• Prepares work priorities by obtaining list of vacant rooms in need of immediate cleaning; organizes work assignments and follows-up when necessary to achieve desired results.
• Provides room availability information by informing manager or utilizing tech platforms.
• Maintains rooms and common areas of the property by conducting visual inspections of furniture, walls, and floor coverings; communicates needs to management when appropriate.
• Contributes to team effort by attending staff meetings with other department supervisors, discussing company policies and patrons’ complaints and making recommendations to improve service and operations.
• Maintains a safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures that comply with legal regulations.
• Keeps housekeeping supplies ready by inventorying stock, placing orders, and verifying receipt of deliveries.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance; calls for repairs and communicates with Facilities department when necessary.
• Promotes teamwork and quality service through daily communication.
• Assists the Director of Housekeeping and Housekeeping Manager in managing property operations to maximize profitability and growth.

REQUIREMENTS

• High school diploma or equivalent.
• Current, valid driver’s license.
• Minimum of two years in housekeeping with a minimum of one year supervisory experience.
• Experience leading a housekeeping team in a multi-unit facility requiring daily cleaning.
• Knowledgeable of and able to perform all duties of housekeeping and laundry attendants.
• Ability to work in a standing position for long periods of time (up to 8 hours per day) and move frequently from area to area.
• Ability to perform assigned duties with attention to detail, speed, and accuracy; reliable enough to work independently and with minimal supervision.
• Ability to exert the physical effort required to clean assigned rooms according to Ranch standards.
• Ability to grasp, bend, and stoop as well as push or pull heavy loads; ability to regularly lift and or move up to 30 lbs. and occasionally lift or move up to 50 lbs.
• Clear communication skills (both written and verbal) with guests and employees.
• Ability to use radio, computer, apps, word and excel programs.
• Ability to ensure security and confidentiality of guest and company information.
• Ability to work cohesively with co-workers.

This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.