Job Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Supervises and develops an effective staff by assisting and making recommendations in hiring, training, scheduling, rewarding and disciplining staff.
2. Develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale, effective employee relations and goals. Supervises staff in hotel operations.
3. Trains staff in use of computerized reservation system.
4. Ensures the quality of hotel services and comfort of guests.
5. Develops and maintains effective working relationships and good customer service skills with all guests and employees. Provides personal attention to guests and assists with information on hotel and casino offerings, and other assistance, as necessary.
6. Develops department schedules, reviews and approves timecards.
7. Attends and participates in casino departmental meetings as appropriate; provides clarification and guidance regarding various issues, goals and objectives related to the hotel.
8. Ensure employees are informed of company and department policies and procedures.
9. Ensures staff compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
10. Maintains alertness for the performance of all responsibilities, and a general awareness of hotel and casino operations always. Take appropriate action based on observations, as directed or as established by casino policy, procedures or gaming rules and regulations. Keeps Assistant General Manager informed of any concerns.

QUALIFICATION REQUIREMENTS:

Demonstrated knowledge of hotel operations, and gaming rules and regulations. Demonstrated effective and diplomatic customer service and communication skills, including experience persuading and negotiating and, in particular, developing positive contacts with guests, employees, and State of Colorado Gaming and other regulatory officials. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in supervisory skills, problem solving, organizing and prioritizing work.

EDUCATION AND/OR EXPERIENCE:

Three (3) or more years of recent and related successful experience in a hotel and front desk position. One (1) or more years of related supervisory experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid and current State of Colorado Gaming License. Must be at least twenty-one (21) years of age. Must have a valid Colorado Driver’s License, with good driving record.

BENEFITS AND COMPENSATION

$60,000- $65,000 based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.