Job Description

Company Description

O’ahu Resorts - Royal Kuhio, Aloha Towers, Fairway, Villa, Waikiki Sky Towers (Oahu, HI)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, operates its O’ahu vacation resorts from Royal Kuhio Resort in Waikiki, which anchors a multi property cluster including Aloha Towers, Fairway Villa, and Waikiki Sky Towers. Guest accommodations consist of condominium style units in Waikiki, providing convenient access to beach, shopping and urban Honolulu life. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Join our team and help create exceptional guest experiences! As a Housekeeping Supervisor, you will lead a dedicated team responsible for keeping our guest rooms and resort spaces clean, welcoming, and guest-ready. You will play a hands-on role in motivating and developing your team, coordinating daily operations, and ensuring every detail reflects our commitment to outstanding quality and service. If you are a natural leader who takes pride in creating memorable experiences and thrives in a fast-paced resort environment, we would love to have you join us!

As a Housekeeping Supervisor, You Will:

• Lead, supervise, and motivate the housekeeping team, including supporting staffing, scheduling, training, coaching, and performance management.
• Assign daily housekeeping duties and rooms, monitor productivity, and ensure assignments are completed accurately, efficiently, and on time.
• Conduct daily and weekly inspections of guest rooms and resort areas to ensure cleanliness, presentation, and quality standards are consistently maintained.
• Inspect rooms and furnishings for damage, wear, stains, or maintenance concerns and ensure issues are properly reported and addressed.
• Assist with cleaning and room touch-ups as needed to maintain established cleanliness and presentation standards.
• Prepare weekly schedules and adjust assignments based on business and operational needs.
• Monitor housekeeping quality and productivity, identify opportunities for improvement, and follow up on department initiatives.
• Provide ongoing training, coaching, and development to promote strong performance, teamwork, and exceptional guest service.
• Communicate effectively with guests, team members, and management, providing professional service and resolving questions or concerns promptly.
• Lead and participate in department meetings to communicate expectations, updates, and operational priorities.
• Maintain accurate housekeeping records, including daily logs, room completion, schedules, and inventory.
• Conduct regular supply, linen, and houseware inventories and ensure accurate reporting.
• Reinforce company policies, procedures, safety practices, and service standards.
• Report and follow up on maintenance concerns and properly manage lost and found items according to company procedures.
• Promote a safe, clean, organized, and professional work environment while maintaining regular attendance and meeting company standards.

Qualifications

• Must be flexible with scheduling and available to work weekends, including Friday, Saturday, and Sunday, as well as holidays, based on business needs
• Two to four years of related housekeeping, hospitality, supervisory, or leadership experience and/or training preferred.
• Equivalent combination of education, training, and relevant experience may be considered.
• High school diploma or GED, or equivalent, required.
• Valid driver's license required.

SKILLS & KNOWLEDGE

• Strong leadership and team management skills, with the ability to train, coach, motivate, and develop team members.
• Knowledge of housekeeping operations, cleaning procedures, and quality and service standards.
• Strong attention to detail with the ability to inspect guest rooms and resort areas and identify cleanliness, maintenance, and safety concerns.
• Strong communication, organizational, and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Effective problem-solving skills with the ability to address operational challenges and guest concerns professionally.
• Knowledge of workplace safety practices, proper handling of cleaning chemicals, and housekeeping equipment.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.