Job Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in leadership, quality and creating unforgettable guest experiences, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a Housekeeping Supervisor who plays a critical role in bringing our guest experience to life through cleanliness, consistency, and care. This role ensures every guest room and public space reflects the standards, pride, and cultural excellence of Heritage Hotels & Resorts. By leading, inspecting, and supporting the housekeeping team, this position directly impacts guest satisfaction, team engagement, and the overall success of the property. When this role is done well, guests feel it immediately – and teams thrive because of it.

What You’ll Do

• Lead daily housekeeping operations under the direction of the Housekeeping Manager.
• Assign and coordinate daily work assignments based on occupancy, arrivals, and departures.
• Conduct detailed inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness, safety, and presentation standards.
• Maintain a consistent floor presence to support team members, provide coaching, and ensure operational flow.
• Ensure all rooms meet “guest-ready” standards and communicate room status updates promptly with the Front Desk.
• Identify and correct deviations from brand and property standards, implementing corrective action as needed.
• Train, mentor, and support housekeeping team members to drive performance, engagement, and consistency.
• Foster a positive, respectful, and service-driven team culture aligned with Heritage values.
• Monitor staffing levels and adjust assignments to meet business demands efficiently.
• Oversee and support deep cleaning programs, including carpets, upholstery, windows, and specialty projects.
• Ensure proper handling, documentation, and security of lost and found items.
• Maintain inspection logs, productivity tracking, and operational documentation.
• Ensure compliance with all safety, health, and sanitation standards, including proper use of Personal Protective Equipment (PPE).
• Respond to guest requests and concerns promptly and professionally, ensuring resolution and satisfaction.
• Protect company assets and maintain confidentiality of guest and operational information.
• Support cross-functional communication with Front Desk, Engineering, and leadership teams.
• Perform other duties as assigned consistent with the needs of the operation.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Referral bonuses!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Growth and development opportunities!
• Supportive, people-first culture rooted in New Mexico pride and community!

Requirements

• Strong leadership and team development skills with the ability to motivate and coach in a fast-paced environment.
• Exceptional attention to detail with a strong focus on quality and consistency.
• Effective communication skills with the ability to interact professionally with guests and team members.
• Strong organizational, multitasking, and time management abilities.
• Ability to problem-solve independently and make sound operational decisions.
• Working knowledge of housekeeping operations, inspection processes, and service standards.
• Ability to balance accountability with a supportive, team-first approach.
• Flexibility to work varied schedules including evenings, weekends, and holidays.
• High school diploma or equivalent required.
• 1+ years of housekeeping or hospitality experience required.
• Previous supervisory or inspection experience preferred.