Job Description

The Housekeeping Lodge Supervisor conducts cleaning and inspections of guest units and maximizes the efforts of the entire department to ensure compliance with all standards of guest satisfaction, cleanliness, sanitation and productivity and efficiency set by the Resort. The Supervisor position is to ultimately ensure Suncadia Guests enter a lodging unit that is clean, sanitary, and welcoming. Each Lodge Supervisor will play a vital housekeeping role in ensuring all guests experience the natural beauty comfort and custom hand finished details that our guest rooms offer. They will work with business/department leadership and team members to ensure the effectiveness and overall success of the department.

Salary: $23/hr

Position Status: Full Time Regular

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

Responsibilities

• Support Housekeeping Leadership in the supervision of daily functions of the Housekeeping Department.
• Leads ongoing housekeeping projects at the direction of Housekeeping Leadership.
• Open respective departments, creating boards for the day’s arrivals, and working with the housekeeping coordinator to ensure the day is set up for success.
• Monitor inventory of cleaning supplies and equipment, and order supplies as needed.
• Perform unit inspections after cleaning units ensuring all meet cleanliness, sanitation, and maintenance standards prior to guest occupancy.
• Respond to guest requests and complaints regarding cleanliness and maintenance issues in a timely and professional manner.

• Make all corrections as needed in lodging units to bring them to required standards.

• Update the housekeeping boards using hotSOS to report when units are complete, up to standards and ready for guest occupancy.
• Maintain a safe working environment for staff and guests by enforcing safety guidelines and procedures.
• Lead associate training, including follow-up training as needed regarding any recorded deficiencies.
• General cleaning tasks (making beds, cleaning bathrooms and kitchens, scrubbing floors, spotting carpets, cleaning fireplaces, vacuuming all living areas, sweeping, mopping, dusting, spot cleaning windows and checking outside trash areas)
• Ensure the safe keeping of Guest’s Personal Property while working within their lodging unit by always showing Integrity and Honesty.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent; additional education or certification in hospitality or related field is a plus.
• Minimum of 2 years of experience in housekeeping, preferably in a supervisory role.
• Valid U.S. driver's license required;
• Excellent computer skills and proficient in Excel, Word, Outlook.
• Strong knowledge of cleaning techniques, equipment, and chemicals.

• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and handle multiple priorities.
• Strong leadership and team-building skills.
• Attention to detail and problem-solving skills.
• Must be able to work full time hours up to 40 hours per week.
• Availability to work a flexible schedule including evenings, weekends, and holidays.

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