Job Description

Join us at Accor & Pullman Auckland, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,​
Join us and become a Heartist®.

To be successful in your application, you must exhibit the following qualities:

• Be amazing. You will have an outgoing personality with genuine passion for Hospitality and customer service
• Be flexible. You are expected to work a variety of shifts which includes weekends across a 7 day/ week roster including early mornings and late nights
• Be driven. You are all about quality and presentation and you have the desire to progress in hospitality
• Show initiative. You are approachable team player and you can think outside of the box
• Be a juggler. You are able to manage multiple tasks at any given time

Whilst talent and attitude are our primary requirements, you also have:

• Experience in a busy 4-5 star hotel environment
• Passion for providing unparalleled levels of service
• The right to work in New Zealand
• Fluent in English
• Exceptional grooming and articulate in communication

Qualifications

Reporting directly to the Executive Housekeeper, your key responsibilities will include but not limited to:

• Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests
• Assist and supervise room co-coordination duties as and when required
• On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner
• Performance management of employees, adhering to policies and processes
• Inspect and release rooms, ensuring defects are reported
• Attend to guest queries and complaints, liaising with the Executive Housekeeper when required

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.

A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,

and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS