Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Supervise room inspections, staff schedules, and daily housekeeping operations
Maintain inventory, manage linen and laundry procedures efficiently
Liaise with Front Office and Maintenance to ensure timely room readiness
Respond to guest requests and handle VIP setups with urgency and care
Train, mentor, and induct new team members while promoting a positive work environment
Handle guest and staff issues professionally, conducting morning briefs and team meeting
at least 2 years supervisory / team leader experience in 4 star hotel
Exceptional interpersonal and communication skills
Ability to work under pressure and manage multiple priorities
Ability to work collaboratively with a multicultural team
Understanding of hygiene, safety protocols, and manual handling procedures
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
