Job Description

The Prince George Hotel is seeking an energetic, service-oriented, and detail-focused Housekeeping Supervisor to join our Housekeeping team. Reporting to the Director of Housekeeping, the successful candidate will lead by example while ensuring the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel.

This position is ideal for an individual who enjoys leading teams, mentoring employees, and creating exceptional guest experiences. The successful candidate will be a strong communicator, highly organized, eager to learn, and committed to maintaining a positive and productive work environment.

Key Responsibilities:

• Provide exceptional guest service by responding to guest requests promptly, professionally, and courteously.
• Lead by example and support Housekeeping and Laundry operations to ensure guest satisfaction and operational excellence.
• Conduct daily inspections of guestrooms, public areas, and hotel facilities to ensure cleanliness and quality standards are consistently met.
• Coordinate daily work assignments for Room Attendants, Housepersons, and Laundry Personnel.
• Complete all required opening, closing, and daily operational documentation accurately and efficiently.
• Train and onboard new employees and provide ongoing coaching and retraining as required.
• Ensure all Lost & Found procedures are followed and guest inquiries are handled appropriately.
• Verify the accuracy of daily timesheets and time logs.
• Conduct daily team huddles to communicate priorities, occupancy levels, and workload expectations.
• Encourage open communication between team members, supervisors, and hotel management.
• Assist with staffing coordination and scheduling based on business demands and occupancy levels.
• Resolve guest concerns professionally and take appropriate action to restore guest satisfaction.
• Maintain a thorough knowledge of hotel services, amenities, and facilities.
• Ensure compliance with all health, safety, and emergency response procedures.
• Report incidents, accidents, near misses, and workplace hazards promptly.
• Perform additional duties as assigned by the Director of Housekeeping or members of the Hotel Management Team.

Qualifications & Skills:

• Previous housekeeping experience is required.
• Previous supervisory or leadership experience is required.
• Previous experience in a hotel environment is an asset.
• Strong commitment to guest service excellence.
• Excellent organizational and time-management skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Strong communication and interpersonal skills.
• Positive attitude with a willingness to learn and grow professionally.
• Ability to motivate, coach, and support team members.
• Strong attention to detail and commitment to maintaining quality standards.
• Dependable, professional, and able to follow established procedures and direction.
• Flexible availability, including weekends and holidays as required.

What we Offer:

We want you to feel valued here and to enjoy the benefits of being part of a strong and supportive team. You can expect:

• Employee benefits
• Discounted underground parking
• Access to the hotel gym and pool outside of working hours
• Occasional perks and employee appreciation surprises
• A workplace culture rooted in hospitality, trust and continuous growth

Our Commitment to Inclusion:

The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.