Job Description

Job Title: Housekeeping Supervisor

Assists with the management and operation of housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.

Job Duties:

• Assists Executive Housekeeper in directing the activities of the housekeeping and laundry departments and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.
• Assists in the preparation of work schedules for staff based on projected occupancy.
• Provides guest room status reports to Front Desk, Executive Housekeeper, and General Manager.
• Inspects premises, guest rooms, linen rooms, and public areas to assure employees maintain the property’s superior standards of housekeeping. Communicates all maintenance and repair needs to appropriate individuals.
• Helps maintain an inventory of guest and housekeeping supplies and linen, ordering replacement of supplies and equipment as needed.
• Creates a service environment focused on the guest, with a passion for high standards in cleanliness. Responds promptly to customer needs.
• Ensures good safety practices of employees and guests throughout the hotel, assisting in the maintenance of proper emergency and security procedures.
• Assists in the training and motivation of housekeeping staff.
• Performs room attendant duties, when required.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Two years prior hotel housekeeping experience.
• Basic purchasing and inventory skills.
• Ability to multi-task and prioritize.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule, including weekends and holidays.