The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet established cleanliness, safety, and brand standards. This role provides leadership, training, and support to housekeeping team members while ensuring exceptional guest satisfaction and operational efficiency.
Supervise and coordinate daily activities of housekeeping staff, including room attendants and housepersons
Inspect guest rooms and public areas to ensure cleanliness and brand quality standards are met
Assign daily work schedules and manage room assignments based on occupancy and operational needs
Train, coach, and mentor housekeeping associates on cleaning procedures, safety practices, and service standards
Ensure compliance with hotel policies, brand standards, and safety regulations
Monitor productivity and maintain staffing efficiency
Respond promptly to guest requests, concerns, and service recovery situations
Maintain inventory levels of linens, amenities, and cleaning supplies
Report maintenance issues and coordinate with Engineering for timely resolution
Assist with onboarding and performance evaluations of team members
Support departmental goals related to guest satisfaction scores and cleanliness metrics
Promote a positive, professional, and team-focused work environment
Previous housekeeping experience in a hotel or hospitality environment required
Prior supervisory or leadership experience preferred
Strong attention to detail and organizational skills
Ability to lead and motivate a diverse team
Excellent communication and customer service skills
Ability to work flexible schedules, including weekends and holidays
Basic computer skills and familiarity with hotel property management systems preferred
Ability to stand and walk for extended periods
Ability to lift, push, or pull up to 25–40 lbs
Frequent bending, reaching, and repetitive motion
Ability to inspect multiple floors and guest rooms daily
Health, dental, and vision insurance
Paid time off
Hotel travel discounts
Career growth opportunities
We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
