Job Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

As a Housekeeping Supervisor, you will play a key role in ensuring the smooth day-to-day operation of the housekeeping department. Working closely with the Assistant Executive Housekeeper and Executive Housekeeper, you will help maintain exceptional cleanliness standards and deliver consistently high-quality guest experiences across the hotel.

Your responsibilities include:

• Supervise and support the housekeeping team during daily operations.
• Conduct room inspections to ensure brand and cleanliness standards are maintained.
• Ensure guest requests and special requirements are actioned promptly.
• Reporting maintenance issues, hazards, or faulty equipment.
• Report maintenance issues and follow up on outstanding tasks.
• Supporting Accor’s environmental program.
• Assist in creating a positive and productive team environment.
• Ensure safe work practices and compliance with WHS procedures.
• Participating in required training, briefings, and Accor Academy modules.

Qualifications

• Previous experience in housekeeping or hotel operations, preferably in a supervisory role.
• Able to work efficiently in a fast-paced environment.
• Strong attention to detail and pride in maintaining high presentation standards.
• Ability to work independently and take initiative.
• Good communication skills and fluency in English.
• A confident communicator with a positive and team-focused attitude.
• Flexible to work a rotating roster, including weekends and public holidays.
• Well-presented with a commitment to delivering exceptional guest service.
• Physically capable of performing manual tasks (lifting, pushing, pulling, stairs).
• Flexibility to work a variety of shifts across weekdays, weekends and public holidays.
• Have full working rights in Australia.

Additional Information

Why Join Us?

• Be part of a collaborative, multi-brand precinct team in a dynamic location.
• Access extensive career development opportunities within Accor Hotels.
• Enjoy exclusive staff benefits, discounts, and wellbeing programs.
• Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.