Job Description

As the Housekeeping Supervisor, you’ll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways and public areas. You will maintain a positive and friendly demeanor to serve as the liaison between guests and cleaners.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
• The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action.
• Answer the department telephone using friendly telephone etiquette.
• You'll help guests with special requests, information, and status of Lost & Found items.
• Check the hotel's PMS computer for information concerning room status and to enter updated room status.
• Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door.
• Confirm the work schedule for the following day with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File all daily reports in the file cabinet.
• Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• High School Diploma is preferred.
• Minimum 1 year experience in housekeeping at a luxury hotel.
• Housekeeping supervisory or related job experience is preferred.
• Experience with Opera is a must and experience with HotSOS, Alice and Kipsu is preferred.
• Ability to lift 30 pounds.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary range: $9.50 USD - $112.00 USD per hour