Job Description

We are seeking a hands-on, motivated, and detail-oriented Housekeeping Supervisor to lead and support our housekeeping team. This role will require commuting from Cairns and plays a critical part in ensuring our rooms and public areas are maintained to the highest standard of cleanliness, presentation, and hygiene. The ideal candidate will have a strong eye for detail, a passion for guest satisfaction, and the ability to lead, train, and hold the team accountable to resort standards. As certain roles require specific qualifications, we kindly request that applicants ensure their experience and credentials align with the listed requirements prior to applying. We are committed to finding the most suitable candidates for the roles available.

Key Responsibilities

• Supervise daily operations of the housekeeping team, ensuring timely and quality room turnovers.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to resort standards.
• Ensure all housekeeping team members are trained in cleaning procedures, safety protocols, and guest service expectations.
• Lead by example in delivering excellence in cleanliness, hygiene, and presentation.
• Implement and maintain checklists, SOPs, and quality control measures.
• Schedule and coordinate housekeeping shifts and duties to meet operational needs.
• Maintain housekeeping supply inventory and ensure proper use of chemicals and equipment.
• Report and follow up on maintenance issues or guest complaints in a timely and professional manner.
• Uphold accountability and performance standards within the housekeeping team.
• Conduct regular team briefings, training sessions, and performance reviews.
• Foster a positive and productive team environment with a focus on continuous improvement.

Required Skills and Qualifications

• Minimum 2 years of experience in a housekeeping supervisory role, preferably in a resort or hotel setting.
• Exceptional attention to detail and a commitment to high standards.
• Strong leadership and team management skills with a proactive, hands-on approach.
• Ability to train and develop staff to meet performance and service standards.
• Excellent communication and organizational skills.
• Strong time management and the ability to prioritize tasks under pressure.
• Knowledge of cleaning chemicals, equipment, and health & safety standards.
• Availability to work flexible hours, including weekends and public holidays.

About Fitzroy Island

Fitzroy Island is an unspoiled tropical paradise of rain forest and beaches within the calm sheltered waters of the Great Barrier Reef. Fitzroy Island is a National Park where visitors can discover spectacular walking trails, abundant marine life, and local wildlife. Fitzroy Island Resort is passionate about providing a memorable experience for families and travellers that showcases the natural beauty of the Island every day. We have a team that prides themselves on delivering exceptional customer service with an emphasis on safety and collaboration. Located 45 minutes from Cairns in Tropical North Queensland, Fitzroy Island is easily reached by regular transfers on the air-conditioned Fitzroy Flyer. This is a fantastic opportunity to join this well established, ever growing and successful Island Resort and further develop within this key department. As a locally owned and operated business, we recruit locally and interstate. Fitzroy Island Resort is also approved to employ migrants under a labour agreement through the FNQ DAMA program. If this is of relevance, please make note in your cover letter.