Job Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an experienced and detail-oriented Housekeeping Supervisor to join our team in Phu Quoc, Vietnam. As a Housekeeping Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment.

• Oversee and coordinate the daily operations of the housekeeping department
• Allocate duties and create work schedules for room attendants and other housekeeping staff
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards
• Train and mentor new housekeeping staff members
• Manage inventory of cleaning supplies and equipment
• Implement and maintain health and safety procedures
• Respond promptly to guest requests and concerns
• Collaborate with other departments to ensure smooth hotel operations
• Monitor and evaluate staff performance, providing feedback and support as needed
• Assist in developing and implementing housekeeping policies and procedures
• Ensure proper handling of lost and found items
• Participate in regular management meetings to discuss departmental performance and improvements

Qualifications

• Minimum of 3 years' experience in housekeeping, preferably in a luxury high volume hotel or resort setting
• Previous pre-opening experience an advantage
• Proven supervisory experience in the hospitality industry
• Exceptional attention to detail and high standards of cleanliness
• Strong leadership and team motivation skills
• Excellent communication abilities in English, both written and verbal
• Proficiency in coordinating multiple tasks and prioritising workload
• In-depth knowledge of cleaning products, techniques, and equipment
• Understanding of health and safety regulations in the hospitality industry
• Ability to work autonomously and make decisions independently
• Computer literacy, including proficiency in Microsoft Office suite
• Flexible approach to work hours, including weekends and holidays as required
• Physical stamina to perform hands-on cleaning tasks when necessary
• Customer-focused mindset with a commitment to guest satisfaction
• Ability to remain calm and professional under pressure

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.