About Us
Located in the heart of downtown Cleveland, the historic Hotel Cleveland, a Marriott Autograph Collection property, features 491 newly renovated guest rooms and outstanding guest service. We are seeking a hands-on, detail-oriented Housekeeping Supervisor to lead and support our housekeeping team in maintaining exceptional cleanliness and comfort throughout the hotel.
The Housekeeping Supervisor coordinates, inspects, and ensures the daily cleaning and servicing of guest rooms, corridors, and public areas. This role provides direction, training, and support to housekeepers and floor attendants, ensuring Marriott brand standards are met while fostering a positive and productive team environment.
Essential Job Functions
Assign daily cleaning tasks and special projects to housekeeping staff.
Inspect guest rooms and public areas for cleanliness, maintenance, and presentation standards.
Provide feedback, coaching, and on-the-job training to team members.
Maintain inventory of cleaning supplies, linens, and amenities.
Assist with cleaning rooms and public spaces during high occupancy or staffing shortages.
Handle guest requests and concerns promptly and professionally.
Report and follow up on maintenance issues.
Ensure all staff follow proper safety procedures and use cleaning chemicals correctly.
Support the Executive Housekeeper with scheduling, payroll, and performance reviews as needed.
Qualifications
2+ years of previous housekeeping or hospitality supervisory experience preferred.
Strong leadership, communication, and organizational skills.
Ability to work in a fast-paced environment and lead by example.
Physical ability to lift, push, pull, and stand for extended periods.
Availability to work flexible schedules, including weekends and holidays.
The hourly starting rate of pay for this position is $19/hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is not eligible for bonus.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
