Job Description

Job Location Sheraton West Port Chalet - St Louis, MO 63146 Salary Range $18.00 Hourly

POSITION PURPOSE:

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors and public space, assigned to the Room Attendants and Houseperson staff to maintain LHM’s high standard of cleanliness.

ESSENTIAL FUNCTIONS:

• Visually inspect suites, guest rooms, public spaces and corridors for cleanliness and appearance. Complete written inspection in accordance to LHM’s policy. Update room status upon completion of inspection.

• Train and monitor performance of room attendants and the houseperson staff.

Exercise good judgment, as well as provide organization, instruction, guidance,

communication and counseling. Assign staff to their designated work areas and

ensure that all jobs are completed within the shift. Prepare P.M. room discrepancy

report.

• Take requested inventories of furniture, fixtures, equipment and supplies. Ensure

that both carts and linen/supply closets are kept clean, neat, and stocked according

to departmental guidelines.

• Complete work orders and submit all maintenance deficiencies in guest rooms,

corridors and public space areas to the Engineering Department immediately.

• Expedite special guest requests, such as extra towels, blankets or pillows.

Other:

Upon employment, all employees are required to fully comply with the standards, rules and regulations which may be established by LHM and be updated from time to time. Employees who violate hotel rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Employees are required to attend mandatory group and/or department meetings in addition to their regularly scheduled shift as necessary.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.

• Report all suspicious persons or actions, hazardous conditions, etc. to a Supervisor immediately.

• Greet guests in hallways or when passing by. Respond to guest questions. Provide guest assistance, directions, and information as requested.

• Provide instruction and/or guidance for guest and employee safety in the event of a fire or other emergency situations.

• Other duties as assigned such as cleaning rooms, assisting Room Attendants or cross-training when necessary.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment weighing up to 150 lbs.

• Ability to read and write basic English in order to complete forms such as a room status report.

• Ability to provide clear direction, instruction and guidance to subordinates.

• Ability to organize and prioritize work, and meet deadlines.

• Ability to make sound business decisions and demonstrate good judgment. Ability to effectively supervise subordinates.

Qualifications

Minimum six months supervisory experience or one year of comparable housekeeping experience acceptable.